Luxury Spa Reservations & Guest Experience Associate

Kerzner International Management; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality group in Dubai seeks a Spa Reservations and Reception Agent. The role involves providing exceptional guest service, promoting spa services, and managing bookings. Candidates should have a year of experience in similar roles, strong knowledge of the wellness sector, and excellent communication skills. Joining this team offers an opportunity to create unforgettable guest experiences.

Qualifications

• Minimum of 1 year of experience in a similar role within a luxury resort or five-star hotel.
• Strong knowledge and passion for the health, wellness, and beauty sector.
• Professional fluency in spoken and written English; additional languages are an advantage.

Responsibilities

• Provide a consistently exceptional level of guest service in line with One&Only brand standards.
• Actively promote spa services and retail products, driving revenue through upselling and cross-selling.
• Maintain a well-organized and welcoming reception area, managing bookings, guest records, and inquiries efficiently.

Skills

Guest service

Communication skills

Sales skills

Interpersonal skills

Tools

Spa software

Computer systems

Job description

A luxury hospitality group in Dubai seeks a Spa Reservations and Reception Agent. The role involves providing exceptional guest service, promoting spa services, and managing bookings. Candidates should have a year of experience in similar roles, strong knowledge of the wellness sector, and excellent communication skills. Joining this team offers an opportunity to create unforgettable guest experiences.