Luxury Resort Hotel Operations Leader

Fairmont Hotels & Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel chain in Dubai is seeking a Hotel Manager to oversee operations, including Rooms and Food & Beverage. The ideal candidate has a Bachelor's degree and a minimum of 5 years of experience in luxury hotel management, particularly in the UAE. Key responsibilities include optimizing profits and ensuring high service quality while leading a diverse team. Join us to deliver exceptional guest experiences!

Qualifications

• Minimum of 5 years luxury hotel management experience.
• Strong Rooms and/or Food & Beverage background.
• Previous experience working in the UAE.

Responsibilities

• Manage overall operations of the hotel.
• Oversee financial aspects to optimize profits.
• Support annual budgeting process.

Skills

Business acumen

Leadership

Financial analysis

Guest service

Employee engagement

Attention to detail

Education

Bachelor's degree from reputable hotel schools

Job description

Company Description

OUR COMMITMENT TO DIVERSITY & INCLUSION:
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WHY WORK FOR ACCOR?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visithttps://careers.accor.com/

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Job Description

Responsibilities:

Operational Management

• Oversee day-to-day operations of all hotel departments
• Implement and maintain luxury hotel quality standards
• Coordinate activities between departments for a seamless guest experience

Guest Experience

• Ensure exceptional guest satisfaction through personalised service
• Manage guest feedback and complaints efficiently
• Greet VIP guests and handle special requests

Financial Performance

• Develop and monitor budgets in collaboration with senior management
• Optimise revenues and control operating costs
• Implement strategies to increase occupancy and RevPAR

Food & Beverage Management

• Oversee all F&B outlets, ensuring profitability, hygiene, and quality standards
• Develop innovative concepts and menus to enhance guest experience
• Manage F&B budgets, costs, and supplier relationships

Quality Assurance

• Conduct daily hotel inspections and provide written reports
• Establish and oversee maintenance and deep cleaning plans
• Ensure compliance with health, safety, and regulatory standards

Team Leadership

• Recruit, train, and evaluate staff across all departments
• Foster a culture of excellence and guest-centric service
• Conduct performance assessments for department heads and their teams

Strategic Development

• Contribute to the hotel's commercial and marketing strategies
• Develop local and international partnerships to increase brand awareness
• Anticipate market trends and adapt services to maintain competitiveness

General Management

• Manage routine operations in the absence of the General Manager
• Ensure effective communication and decision-making across all departments
• Drive continuous improvement in all aspects of hotel operations

Qualifications

• Successful 5-8 years of operational and management professional experience in the UAEhotel industry in a similar role.
• Service, results and quality orientation
• Solid management background
• Proficiency in English and additional languages
• Good computer and new technology skills
• Proficiency in Accormanagement softwares is a plus