Luxury Reservations Lead — Guest Experience Architect

FAIRMONT; Dubai; On-site; AED 120,000 - 160,000; Full time

Job summary

A leading luxury hotel chain in Dubai is seeking an Assistant Reservations Manager to oversee booking operations and ensure high levels of customer service. The ideal candidate will have at least 3 years of experience in a hotel or resort, strong leadership qualities, and the ability to thrive under pressure. Knowledge of Opera and Microsoft Office is essential, and luxury resort experience is preferred. This role offers a dynamic work environment within a prestigious hotel brand.

Qualifications

• Minimum 3 years’ experience in Hotel or Resort as Reservations Supervisor.
• Luxury hotel or resort background preferred.
• Understands the local culture and has worked in the region.

Responsibilities

• Oversees all aspects of the hotel’s booking operations.
• Ensures timely task completion for Reservations Department.
• Supports recruitment and training of staff.
• Maintains strong relations with departments like Front Office.

Skills

Creative Thinker

Calm Under Pressure

Multitasking Proficiency

Detail-Oriented

Customer-Centric Mindset

Education

Degree/Diploma in Training and Development or Hotel Management

Tools

Opera

Microsoft Office

Job description

A leading luxury hotel chain in Dubai is seeking an Assistant Reservations Manager to oversee booking operations and ensure high levels of customer service. The ideal candidate will have at least 3 years of experience in a hotel or resort, strong leadership qualities, and the ability to thrive under pressure. Knowledge of Opera and Microsoft Office is essential, and luxury resort experience is preferred. This role offers a dynamic work environment within a prestigious hotel brand.