Luxury Reservations Lead — Guest Experience Architect

Fairmont Hotels & Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Dubai seeks an Assistant Reservations Manager to oversee booking operations, ensuring efficient customer service and team management. Applicants should have a degree in hotel management and at least 3 years of supervisory experience in a hotel or resort. Ideal candidates possess leadership skills, knowledge of hotel booking systems, and a commitment to enhancing guest satisfaction.

Qualifications

• Minimum 3 years’ experience in Hotel or Resort, as Reservations Supervisor.
• Luxury hotel or resort background preferred.
• Understands the local culture and has worked in the region.

Responsibilities

• Supports the Reservations Manager in overseeing all aspects of the hotel’s booking operations.
• Ensures daily operations of the Reservations Department run smoothly.
• Motivates team members through coaching and discipline.
• Maintains strong relations with departments such as Front Office.

Skills

Customer-Centric Mindset

Leadership Excellence

Excellent Listening & Verbal Communication

Multitasking Proficiency

Detail-Oriented

Education

Degree/Diploma in Training and Development or Hotel Management

Tools

Opera

Microsoft Office

Job description

A luxury hotel chain in Dubai seeks an Assistant Reservations Manager to oversee booking operations, ensuring efficient customer service and team management. Applicants should have a degree in hotel management and at least 3 years of supervisory experience in a hotel or resort. Ideal candidates possess leadership skills, knowledge of hotel booking systems, and a commitment to enhancing guest satisfaction.