Luxury Reservations Concierge

Bab Al Shams Desert Resort; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury desert resort in Dubai is seeking a Call Center Agent to manage customer interactions efficiently. The ideal candidate will have over a year of experience in hotel reservations or customer service, demonstrating strong communication and active listening skills. You'll build sustainable relationships with customers and strive to exceed expectations by delivering exceptional service. Join our team to create memorable experiences for our guests.

Qualifications

• 1+ year in a hotel reservations, call center, or customer service role (luxury experience is a plus).
• Familiarity with systems and practices.
• Track record of over-achieving quota.

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner.
• Identify customers' needs and provide solutions.
• Build sustainable relationships with customers.

Skills

Strong phone and verbal communication skills

Active listening

Customer focus

Ability to multitask

Education

High School Degree

Job description

A luxury desert resort in Dubai is seeking a Call Center Agent to manage customer interactions efficiently. The ideal candidate will have over a year of experience in hotel reservations or customer service, demonstrating strong communication and active listening skills. You'll build sustainable relationships with customers and strive to exceed expectations by delivering exceptional service. Join our team to create memorable experiences for our guests.