Luxury Hotel Ops Director: Guest Experience & Growth

AccorHotel; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A luxury hotel brand in Dubai seeks a Director of Operations to oversee all hotel operations, enhance guest experiences, and ensure compliance with brand standards. The ideal candidate will have a Bachelor's degree in Hotel Management and a minimum of 8 years of leadership experience in luxury hospitality, preferably within the UAE. This full-time role promotes a culture of continuous service improvement and operational excellence.

Qualifications

• Proven senior leadership experience as Director of Operations or Executive Assistant Manager in luxury hotels.
• Minimum 8 years experience in luxury hospitality with significant exposure to the UAE market strongly preferred.
• Creative thinker with a passion for excellence, guest personalization, and continuous innovation.

Responsibilities

• Lead coordinate and oversee all hotel operations ensuring smooth functioning and alignment with business objectives.
• Champion a culture of luxury personalization and continuous improvement in service delivery.
• Drive the implementation of guest experience initiatives ensuring consistency across all departments.

Skills

Leadership

Food & Beverage operations

Financial acumen

Communication skills

Innovation

Education

Bachelor's degree in Hotel Management or related field

Job description

A luxury hotel brand in Dubai seeks a Director of Operations to oversee all hotel operations, enhance guest experiences, and ensure compliance with brand standards. The ideal candidate will have a Bachelor's degree in Hotel Management and a minimum of 8 years of leadership experience in luxury hospitality, preferably within the UAE. This full-time role promotes a culture of continuous service improvement and operational excellence.