Luxury Hotel Guest Experience Concierge

InterContinental Hotels Group; United Arab Emirates; On-site; AED 30,000 - 50,000; Full time

Job summary

A leading hotel group in Dubai is seeking a Guest Experience Agent to deliver exceptional service and help create unforgettable experiences for guests. In this role, you will manage guest inquiries, coordinate with hotel departments, and handle check-ins/check-outs. Ideal candidates will have strong communication skills, customer service experience, and a friendly demeanor. This position offers competitive benefits and a supportive work environment.

Benefits

Competitive salary

Room discounts

Comprehensive training

Qualifications

• Excellent communication and interpersonal skills required.
• Previous experience in a customer service role, preferably in a hotel.
• Fluency in written and spoken English; additional languages are a plus.

Responsibilities

• Answer incoming calls and provide information to guests.
• Handle guest check-ins and check-outs.
• Assist guests with luggage and explain hotel facilities.

Skills

Excellent communication skills

Customer service experience

Attention to detail

Proficiency in cash handling

Ability to multi-task

Fluency in English

Tools

Hotel reservation systems

Job description

A leading hotel group in Dubai is seeking a Guest Experience Agent to deliver exceptional service and help create unforgettable experiences for guests. In this role, you will manage guest inquiries, coordinate with hotel departments, and handle check-ins/check-outs. Ideal candidates will have strong communication skills, customer service experience, and a friendly demeanor. This position offers competitive benefits and a supportive work environment.