Luxury Holiday Homes Operations Manager - Guest Experience

Bespoke Residences & Holiday Homes; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury holiday home company in Dubai is seeking an Operations Manager to oversee daily operations and ensure exceptional guest experiences. The ideal candidate will have at least 3 years of managerial experience in a luxury setting, strong leadership skills, and a thorough understanding of property operations. This role requires a proactive problem-solver with excellent communication abilities. A valid UAE driving license is necessary.

Qualifications

• Minimum of 3 years’ managerial experience in Guest Relations or Operations in a luxury holiday home or 5-star hotel in the UAE.
• Proven leadership and people-management skills.
• Valid UAE driving license required.

Responsibilities

• Oversee daily operations across all functional teams.
• Lead the Guest Relations team and supervise heads of other departments.
• Implement and maintain Standard Operating Procedures (SOPs).
• Monitor key performance indicators (KPIs) and guest reviews.

Skills

Managerial experience

Leadership skills

Communication abilities

Understanding of property operations

Problem-solving skills

Detail-oriented

Tools

HostAway

Breezeway

Job description

A luxury holiday home company in Dubai is seeking an Operations Manager to oversee daily operations and ensure exceptional guest experiences. The ideal candidate will have at least 3 years of managerial experience in a luxury setting, strong leadership skills, and a thorough understanding of property operations. This role requires a proactive problem-solver with excellent communication abilities. A valid UAE driving license is necessary.