Luxury Guest Service Agent — Front Desk & Concierge

Anantara; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel brand in Dubai is seeking a friendly and outgoing Guest Service Center Agent. This role involves creating first impressions for guests, providing information, and solving problems efficiently. Ideal candidates should have a strong customer service focus, preferably with a luxury hotel background, and be willing to work shifts and holidays. Excellent communication skills in English and proficiency in Microsoft Office are required.

Qualifications

• Strong focus on customer service with Luxury Hotel background.
• Prior experience in hotel front office operations preferred.
• Ability to work shifts, weekends, and public holidays.

Responsibilities

• Create powerful first impressions for guests.
• Provide information and solve problems efficiently.
• Represent the hotel and the Anantara brand with politeness.

Skills

Customer service focus

Excellent communication skills

Problem resolution skills

Tools

Microsoft Office

Property Management Systems (PMS)

Job description

A luxury hotel brand in Dubai is seeking a friendly and outgoing Guest Service Center Agent. This role involves creating first impressions for guests, providing information, and solving problems efficiently. Ideal candidates should have a strong customer service focus, preferably with a luxury hotel background, and be willing to work shifts and holidays. Excellent communication skills in English and proficiency in Microsoft Office are required.