Luxury Guest Experience Lead

KERZNER INTERNATIONAL LIMITED; Dubai; Sur place; AED 180 000 - 240 000; Plein temps

Résumé du poste

One&Only One Zaabeel seeks a proactive Guest Experience Manager to lead the Host Department Guest Relations, coordinating with Front Office, Guest Services, and Chief Concierge to elevate every guest interaction. You will train, mentor, and empower a team to craft memorable experiences with warmth and precision across all touchpoints.

The role emphasizes operational planning, daily reporting, and seamless execution of personalized services to exceed guest expectations while upholding

Qualifications

• Exceptional communication and interpersonal skills.
• Natural leadership and management abilities.
• Minimum of 3 years of experience in guest relations management role in a luxury hotel.
• Fluent in English, both written and spoken.
• Detail-oriented with a strong eye for details.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Responsabilités

• Monitor Host assignments daily according to internal standards.
• Supervise One welcome experience.
• Ensure VIP rooms are pre-blocked and prepared with proper amenities.
• Check VIP suites prior to arrival and maintain room standards.
• Perform random checks to ensure consistency across rooms and services.
• Lead the team to deliver personalized guest experiences with warmth.
• Communicate guest preferences to relevant departments for system entries (ALICE, SAGA, Opera, etc.).
• Follow up on guest feedback and incidents to resolve issues promptly.

Connaissances

Communication

Interpersonal skills

Leadership

Problem-solving

Multitasking

Outils

ALICE

SAGA

Micros

MS Office

Description du poste

One&Only One Zaabeel seeks a proactive Guest Experience Manager to lead the Host Department Guest Relations, coordinating with Front Office, Guest Services, and Chief Concierge to elevate every guest interaction. You will train, mentor, and empower a team to craft memorable experiences with warmth and precision across all touchpoints.

The role emphasizes operational planning, daily reporting, and seamless execution of personalized services to exceed guest expectations while upholding