Luxury Guest Experience Agent - VIP & Upsell

AccorHotels Middle East; Ajman; On-site; AED 5,000 - 8,000; Full time

Job summary

A leading hotel group in Ajman is looking for a Guest Relations Agent to ensure guests experience personalized and memorable stays. Responsibilities include welcoming guests, managing requests, and promoting hotel services. Ideal candidates will have experience in luxury hospitality, excellent communication skills, and a passion for guest service. Join us in creating exceptional experiences in a stunning beachfront setting.

Qualifications

• Previous experience in a similar role within a luxury hotel environment is an advantage.
• A passion for delivering outstanding guest service.
• Professional appearance and positive attitude.

Responsibilities

• Greet and welcome guests upon arrival.
• Handle special requests, complaints, or issues promptly.
• Promote loyalty programs and upsell hotel services.

Skills

Interpersonal skills

Communication skills

Problem-solving

Guest service focus

Team-player mindset

Fluency in English

Tools

Opera (or similar PMS)

Job description

A leading hotel group in Ajman is looking for a Guest Relations Agent to ensure guests experience personalized and memorable stays. Responsibilities include welcoming guests, managing requests, and promoting hotel services. Ideal candidates will have experience in luxury hospitality, excellent communication skills, and a passion for guest service. Join us in creating exceptional experiences in a stunning beachfront setting.