Luxury Front Office Lead - Guest Experience & Team Coach

Confidential; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury five-star hotel in Dubai is seeking a dynamic Assistant Front Office Manager to oversee operations, enhance guest relations, and ensure excellence in service. The ideal candidate has 3–5 years of experience in luxury hotel front offices, strong leadership skills, and proficiency in Opera PMS. This role demands a guest-first mindset and the ability to work under pressure. Join us to create unforgettable guest experiences.

Qualifications

• 3–5 years of experience in Front Office operations at luxury hotels.
• Experience in a supervisory or assistant management role.
• Fluency in English, both written and spoken.

Responsibilities

• Oversee daily operations of the Front Office.
• Ensure smooth check-in/check-out and personalized handling of guests.
• Monitor service standards to deliver luxury guest experiences.

Skills

Leadership skills

Communication skills

Interpersonal skills

Multilingual abilities

Tools

Opera PMS

MS Office

Job description

A luxury five-star hotel in Dubai is seeking a dynamic Assistant Front Office Manager to oversee operations, enhance guest relations, and ensure excellence in service. The ideal candidate has 3–5 years of experience in luxury hotel front offices, strong leadership skills, and proficiency in Opera PMS. This role demands a guest-first mindset and the ability to work under pressure. Join us to create unforgettable guest experiences.