Luxury Front Office Agent - Multilingual (Chinese/German)

Kerzner International Management; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality company in Dubai is seeking a Front Office Agent who excels in customer service and attention to detail. This role involves managing guest check-ins and check-outs and providing personalized service while ensuring smooth operations. The ideal candidate should have a degree in Hospitality Management and experience in similar roles within luxury properties. Multilingual skills are a plus, and the position offers a tax-free salary and various benefits.

Benefits

Competitive tax-free salary

Food and beverage privileges

Discounted rates at all properties

Comprehensive health insurance

Annual flights home

Life insurance

Colleague wellness initiatives

Qualifications

• Minimum of 2 years experience as a Receptionist or Front Office Agent.
• Must demonstrate a passion for service delivery.
• Experience in luxury properties preferred.

Responsibilities

• Provide efficient solutions and services to all guests.
• Ensure smooth check-ins and check-outs.
• Process cashiering transactions accurately.

Skills

Customer service

Attention to detail

Communication skills

Language proficiency (Russian, Arabic, Chinese, French, or German)

Education

Bachelor’s degree in Hospitality Management

Tools

Hotel reservation system (Opera or similar)

Job description

A luxury hospitality company in Dubai is seeking a Front Office Agent who excels in customer service and attention to detail. This role involves managing guest check-ins and check-outs and providing personalized service while ensuring smooth operations. The ideal candidate should have a degree in Hospitality Management and experience in similar roles within luxury properties. Multilingual skills are a plus, and the position offers a tax-free salary and various benefits.