Luxury Front Desk Supervisor: Guest Experience & Upsell

Hilton Worldwide, Inc.; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading luxury hotel brand in Dubai is seeking an experienced Front Office Supervisor to ensure high-quality guest service. The ideal candidate will have supervisory experience in a hotel environment and leverage strong leadership skills to coach and inspire the team. Responsibilities include overseeing front desk operations, resolving guest complaints, and maximizing revenue through upselling. Candidates should possess excellent communication skills and a passion for delivering exceptional service.

Qualifications

• Minimum 2–3 years of experience in supervisory roles within hotels or retail.
• Strong leadership to inspire the Front Office team.
• Solid understanding of check-in/check-out procedures and guest satisfaction.
• Excellent interpersonal skills for teamwork and resolving issues.
• Flexibility to work various shifts based on business needs.

Responsibilities

• Assign tasks and monitor performance of the Front Desk Team.
• Resolve customer complaints and conduct research for resolutions.
• Conduct daily briefing meetings and provide necessary information.
• Train new staff and ensure consistent guest service delivery.
• Maximize revenue through upselling and promoting hotel amenities.

Skills

Supervisory experience in guest-facing roles

Leadership and coaching

Sales capabilities and upselling techniques

Understanding of front office operations

Organizational skills

Interpersonal and communication skills

Problem-solving abilities

Experience with property management systems

Detail-oriented service delivery

Multitasking in high-volume environments

Education

Formal training in Hospitality Management

Tools

OPERA Property Management System

Job description

A leading luxury hotel brand in Dubai is seeking an experienced Front Office Supervisor to ensure high-quality guest service. The ideal candidate will have supervisory experience in a hotel environment and leverage strong leadership skills to coach and inspire the team. Responsibilities include overseeing front desk operations, resolving guest complaints, and maximizing revenue through upselling. Candidates should possess excellent communication skills and a passion for delivering exceptional service.