Luxury Front Desk Associate: Guest Experience Lead

FIVE Hotels & Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel group in Dubai is seeking a Front Desk Agent to join their dynamic team. The ideal candidate will have excellent communication and leadership skills, with a proactive attitude and a passion for delivering exceptional guest experiences. Responsibilities include checking guests in with precision, anticipating their needs, and maintaining top-notch service standards. Join this exciting environment and elevate your career in hospitality.

Qualifications

• 1-2 years of experience in a similar role.
• Welcoming and enthusiastic energy.
• Excellent verbal and written communication skills.

Responsibilities

• Check guests into the hotel promptly and with precision.
• Anticipate and cater to guests’ needs.
• Deliver exquisite service that enhances guest satisfaction.
• Address and log guest complaints promptly.
• Engage with guests in lively discussions.

Skills

Excellent Communication Skills

Leadership Skills

Organisational Skills

Critical Thinking

Creative Thinking

Customer Satisfaction

Teamwork

Fluency in English

Fluency in Arabic or Russian

Tools

Hotel PMS (Opera)

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

A luxury hotel group in Dubai is seeking a Front Desk Agent to join their dynamic team. The ideal candidate will have excellent communication and leadership skills, with a proactive attitude and a passion for delivering exceptional guest experiences. Responsibilities include checking guests in with precision, anticipating their needs, and maintaining top-notch service standards. Join this exciting environment and elevate your career in hospitality.