Luxury Front Desk Agent: Elevate Guest Experience

Hilton; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Dubai is seeking a Front Desk Agent to provide exceptional reception services for guests. The ideal candidate will have 2-3 years of experience in luxury hotels, strong communication skills, and fluency in German or Russian. Commitment to delivering high customer service and the ability to work efficiently in a fast-paced environment are essential. This role involves maximizing room occupancy and ensuring compliance with hotel procedures.

Qualifications

• Minimum 2-3 years of experience in a high-end or luxury hotel.
• Proven track record of working as a Front Desk Agent or Receptionist.
• Working knowledge in a European language is an asset.
• Luxury hospitality experience in a similar role is advantageous.
• Fluency in German or Russian required.

Responsibilities

• Ensure efficient reception experience for Guests including check-in/out.
• Achieve positive outcomes from Guest queries in a timely manner.
• Maximize room occupancy and use up-selling techniques.
• Comply with hotel security and health regulations.
• Act in accordance with policies and procedures.

Skills

Positive attitude

Good communication skills

Ability to work as part of a team

IT proficiency

Attention to detail

Job description

A luxury hotel chain in Dubai is seeking a Front Desk Agent to provide exceptional reception services for guests. The ideal candidate will have 2-3 years of experience in luxury hotels, strong communication skills, and fluency in German or Russian. Commitment to delivering high customer service and the ability to work efficiently in a fast-paced environment are essential. This role involves maximizing room occupancy and ensuring compliance with hotel procedures.