Luxury Customer Experience Ambassador – Remote (Arabic/English)

Concentrix Corporation; United Arab Emirates; Remote; AED 80,000 - 110,000; Full time

Job summary

A global customer service provider is looking for a Customer Service Ambassador who is fluent in Arabic and English. The role involves providing exceptional service to high-net-worth clients through various communication channels, maintaining discretion and professionalism. Candidates should have 3-5 years of experience in luxury retail or upscale hospitality and a strong attention to detail. A degree related to luxury items is preferred.

Qualifications

• 3-5 years of experience in luxury retail or high-end customer service.
• High tolerance for repetitive work in a fast-paced environment.
• Ability to rotate shifts as needed.

Responsibilities

• Handle inbound and outbound customer requests.
• Provide customer service support via multiple channels.
• Exceed sales and CRM targets.

Skills

Fluent in English

Knowledge of Arabic

Exceptional interpersonal skills

Emotional intelligence

Attention to detail

Professional composure

Education

University degree in luxury items or related field

Tools

CRM systems

POS systems

Job description

A global customer service provider is looking for a Customer Service Ambassador who is fluent in Arabic and English. The role involves providing exceptional service to high-net-worth clients through various communication channels, maintaining discretion and professionalism. Candidates should have 3-5 years of experience in luxury retail or upscale hospitality and a strong attention to detail. A degree related to luxury items is preferred.