Luxury Client Experience Lead - Dubai Flagship

Tiffany & Co; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury jewelry retailer based in the UAE seeks a Client Experience Team Manager to drive client engagement and retention strategies. You will lead a team, developing personalized client journeys and utilizing data for strategic insights. Candidates should have experience in luxury retail or high-end hospitality, be fluent in CRM tools, and possess strong leadership and analytical skills. This exciting role is essential to elevate the brand experience in a flagship location.

Qualifications

• Proven experience in luxury retail or hospitality.
• Fluent in CRM platforms with a focus on segmentation and reporting.
• Strong analytical skills combined with an empathetic leadership style.

Responsibilities

• Lead client engagement and retention strategies.
• Develop annual Client Engagement Calendar.
• Analyze client data for trends and opportunities.

Skills

Empathy

Strategic thinking

Cross-cultural communication

Analytical instincts

Organizational skills

Tools

CRM platforms

Job description

A luxury jewelry retailer based in the UAE seeks a Client Experience Team Manager to drive client engagement and retention strategies. You will lead a team, developing personalized client journeys and utilizing data for strategic insights. Candidates should have experience in luxury retail or high-end hospitality, be fluent in CRM tools, and possess strong leadership and analytical skills. This exciting role is essential to elevate the brand experience in a flagship location.