Luxury Bellman: Welcoming Guests & Luggage Concierge

Anantara; Abu Dhabi; On-site; AED 90,000 - 120,000; Full time

Job summary

Anantara is seeking a Bellman at our Abu Dhabi location to warmly welcome guests, assist with luggage, and guide guests with information on facilities and local attractions. The role supports the Front Office and other departments to ensure smooth guest experiences in a luxury hotel environment.

The perfect candidate will be English fluent, physically fit, and capable of handling guest luggage safely, with a friendly, service-oriented attitude and flexibility to work shifts including weekends

Qualifications

• Previous experience as a Bellman or hotel guest-facing role is preferred.
• Friendly, energetic and service-oriented personality.
• Good communication and interpersonal skills.
• Physically fit and able to handle guest luggage safely.
• Knowledge of Dubai and local attractions is an advantage.

Responsibilities

• Warmly welcome and greet guests upon arrival and departure.
• Assist guests with luggage during check-in, check-out, and room changes.
• Escort guests to their rooms and provide basic information about hotel facilities and services.
• Handle and store guest luggage safely and accurately.
• Assist with arranging taxis and transportation when required.
• Deliver guest items, messages, parcels, and other requested materials promptly.
• Maintain the cleanliness and organization of the hotel entrance, lobby, and luggage storage areas.
• Provide guests with information about hotel facilities, restaurants, local attractions, and transportation.
• Coordinate closely with Front Office, Concierge, Housekeeping, and other departments to fulfil guest requests.
• Handle guest requests and concerns courteously and escalate issues when necessary.
• Maintain professional grooming, appearance, and behaviour at all times.
• Follow hotel safety, security, and guest confidentiality procedures.
• Support the Front Office team in creating memorable and personalized guest experiences.

Skills

Bellman experience

Customer service

Communication

Physical fitness

Local attractions knowledge

English fluency

Job description

Anantara is seeking a Bellman at our Abu Dhabi location to warmly welcome guests, assist with luggage, and guide guests with information on facilities and local attractions. The role supports the Front Office and other departments to ensure smooth guest experiences in a luxury hotel environment.

The perfect candidate will be English fluent, physically fit, and capable of handling guest luggage safely, with a friendly, service-oriented attitude and flexibility to work shifts including weekends