Lux Reservations Lead - Revenue & Guest Loyalty

AccorHotels Middle East; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company in Dubai seeks a Reservation Manager to oversee operations and ensure high standards of service. Candidates must have at least 2 years of managerial experience in reservations and a strong background in customer service. Responsibilities include managing team performance, enhancing guest loyalty, and close collaboration with sales. Join a dynamic environment that values personal growth and development.

Benefits

Career development opportunities

Visa assistance

Travel and accommodation support

Qualifications

• Strong interpersonal and problem-solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast-paced environment.

Responsibilities

• Manage reservations operations and communication Center.
• Ensure teamwork and supervise operators at all times.
• Enhance guest loyalty through service and sales skills.

Skills

Customer service

Interpersonal skills

Problem-solving abilities

Teamwork

Luxury hotel sales experience

Education

Previous Reservation Managerial experience for 2 years

Tools

Property Management System

Microsoft Windows applications

Job description

A leading hospitality company in Dubai seeks a Reservation Manager to oversee operations and ensure high standards of service. Candidates must have at least 2 years of managerial experience in reservations and a strong background in customer service. Responsibilities include managing team performance, enhancing guest loyalty, and close collaboration with sales. Join a dynamic environment that values personal growth and development.