LTA - SM - C&M - BES - UAE

PwC; Dubai; On-site; AED 420,000 - 600,000; Full time

Job summary

PwC Dubai is seeking a Senior Manager in Internal Firm Services to lead branding, marketing, and client management initiatives that drive revenue growth and enhance market presence.

You will work across market research, digital campaigns, and relationship management, shaping strategies, coaching teams, and delivering value while upholding PwC standards.

Qualifications

• Experience in client management and relationship building.
• Ability to coach and lead teams to deliver results.
• Strong communication and presentation skills.
• Familiarity with CRM tools and digital analytics is a plus.

Responsibilities

• Lead and deliver value as a senior manager within IFS.
• Develop and execute marketing, branding, and client engagement strategies.
• Coach and develop high-performing, diverse teams.
• Collaborate with cross-functional stakeholders to drive revenue growth.

Skills

Client Management

Leadership

Coaching

Communication

Digital Analytics

Cross-Selling

Budgetary Management

CRM Software

Job description

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Senior Manager

Job Description & Summary

At PwC, our people in brand management, marketing and sales focus on collaboration to develop and execute strategic sales and marketing initiatives. These individuals focus on driving revenue growth, promoting the Firm’s services, enhancing brand visibility, and capturing new business opportunities. They utilise market research, digital marketing, creative campaigns, and effective sales strategies to engage clients, enhance the firm’s brand and market presence, and achieve organisational targets.

Those in client and account management at PwC will focus on building and maintaining strong relationships with clients, confirming their needs are met, and providing exceptional service. Your work will involve understanding client goals, managing accounts, and utilising effective strategies to build trust and loyalty. Working in this area, you will play a crucial role in driving business growth and maintaining a positive reputation for the organisation.

Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to elevate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Craft and convey clear, impactful and engaging messages that tell a holistic story.
• Apply systems thinking to identify underlying problems and/or opportunities.
• Validate outcomes with clients, share alternative perspectives, and act on client feedback.
• Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
• Deepen and evolve your expertise with a focus on staying relevant.
• Initiate open and honest coaching conversations at all levels.
• Make difficult decisions and take action to resolve issues hindering team effectiveness.
• Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm’s code of conduct, and independence requirements.

Education

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications

(if blank, certifications not specified)

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, AI Fluency, AI-Human Collaboration, Analytical Thinking, Bid Proposals, Budgetary Management, Business Requirements Analysis, Client Counseling, Client Interviewing, Client Management, Client Profiling, Coaching and Feedback, Communication, Complaint Management, Conflict Resolution, Creativity, CRM Software, Cross-Selling, Customer Experience (CX) Design, Customer Experience (CX) Strategy, Customer Relationship Management, Customer Satisfaction, Digital Analytics {+ 34 more}

Desired Languages

(If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

Yes

Government Clearance Required?

No