Loyalty Data & Insights Leader

SEPHORA; Dubai; On-site; AED 300,000 - 420,000; Full time

Job summary

Sephora is seeking a Loyalty Data and Insights Manager to govern loyalty data, generate actionable insights, and lead a high‑performing analytics team. You will prioritize data requests, deliver timely reports, and partner with global teams to optimize program performance across stores and e‑commerce.

The role requires strong project management, stakeholder leadership and a track record of turning data into strategic actions that improve customer retention and program health.

Qualifications

• 5+ years of relevant experience in pulling and analyzing large datasets, and creating actionable insights.
• Track record of success in leveraging data to drive business decisions with demonstrated impact.
• Preferred experience in retail with multiple brands and products and complex data segments.

Responsibilities

• Oversee loyalty health metrics, forecast monthly KPI trends and reconcile results.
• Manage data requests across stores, e-commerce, brands and campaigns to support insights.
• Deliver scheduled reports and maintain dashboards with real‑time metrics for leadership.
• Coordinate with global/central teams to ensure access to correct data platforms and data reliability.

Skills

Project management

Communication

Data analysis

Education

Bachelor's degree in Analytics, Computer Science or equivalent

Tools

Power BI

Job description

Sephora is seeking a Loyalty Data and Insights Manager to govern loyalty data, generate actionable insights, and lead a high‑performing analytics team. You will prioritize data requests, deliver timely reports, and partner with global teams to optimize program performance across stores and e‑commerce.

The role requires strong project management, stakeholder leadership and a track record of turning data into strategic actions that improve customer retention and program health.