Lounge Operations Lead: Elevate Guest Experience & Team

FAIRMONT; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company in Ras al-Khaimah is seeking a Guest Service Manager to ensure high service standards in the Lobby Lounge. The role includes managing staff, resolving guest concerns, and overseeing daily operations. Ideal candidates will have restaurant management experience and exceptional communication skills, and they should be available on weekends and holidays. This position offers an opportunity to thrive in a dynamic environment.

Qualifications

• 1-2 years of management experience in restaurants.
• Superior verbal and written communication skills.
• Extreme organization and attention to detail in a fast-paced environment.

Responsibilities

• Ensure a welcoming atmosphere in the Lobby Lounge.
• Address and resolve guest complaints promptly.
• Assist in managing lounge staff and conduct performance appraisals.

Skills

Management experience

Communication skills

Organizational skills

Job description

A leading hospitality company in Ras al-Khaimah is seeking a Guest Service Manager to ensure high service standards in the Lobby Lounge. The role includes managing staff, resolving guest concerns, and overseeing daily operations. Ideal candidates will have restaurant management experience and exceptional communication skills, and they should be available on weekends and holidays. This position offers an opportunity to thrive in a dynamic environment.