Lounge Operations Lead: Elevate Guest Experience & Team

Fairmont Hotels & Resorts; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel chain in Ras al-Khaimah is looking for a Guest Service Manager to ensure exceptional service in the Lobby Lounge. Responsibilities include managing staff, addressing guest concerns, and overseeing daily operations. Ideal candidates have 1-2 years of management experience in restaurants, display excellent communication skills, and have strong organizational abilities. Candidates must be available on weekends, evenings, and holidays.

Qualifications

• 1-2 years of management experience in restaurants.
• Superior verbal and written communication skills.
• Extreme organization and attention to detail in a fast-paced environment.
• Available weekends, evenings, and holidays as needed.

Responsibilities

• Ensure welcoming atmosphere in the Lobby Lounge.
• Address and resolve guest complaints promptly.
• Manage lounge staff and assist in training.
• Oversee daily operations and ensure cleanliness.

Skills

Management experience

Verbal communication

Written communication

Organization

Attention to detail

Job description

A luxury hotel chain in Ras al-Khaimah is looking for a Guest Service Manager to ensure exceptional service in the Lobby Lounge. Responsibilities include managing staff, addressing guest concerns, and overseeing daily operations. Ideal candidates have 1-2 years of management experience in restaurants, display excellent communication skills, and have strong organizational abilities. Candidates must be available on weekends, evenings, and holidays.