Loss Adjuster - Consumer Lines

Braxtone Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading insurance consultancy in Dubai is seeking a qualified professional to handle complex auto claims assignments. The role involves inspecting vehicles, drafting reports, and interacting with clients and authorities. Candidates should have a degree in a relevant field, be a licensed Loss Adjuster, and possess customer service experience in the UAE market. Proficiency in Arabic is essential for successful communication. This position offers exposure to a dynamic working environment with a standard 40-hour work week.

Qualifications

• Bachelor’s degree or Diploma holder, Automotive or Mechanical preferred.
• Licensed Loss Adjuster by the Insurance Authority in UAE.
• Excellent verbal and written communication skills, knowledge of Arabic.

Responsibilities

• Conduct vehicle inspections and evaluate claim documents.
• Draft survey reports in Arabic and English.
• Interact with clients and legal authorities.

Skills

Customer service

Automobile industry experience

Analytical Thinking

Time Management

Knowledge of Arabic

Education

Bachelor’s degree or Diploma in Automotive or Mechanical Engineering

Licensed Loss Adjuster by the Insurance Authority in UAE

Job description

Main Purpose of Job

The role focuses on handling complex auto assignments and driving business growth by expanding partnerships with insurance companies, with the goal of increasing Braxtone’s market share in the auto claims sector.

Key Responsibilities

• Conducting surveys, vehicle inspection, spot inspection, and investigation by evaluating the claim documents, loss scenarios, and prepare the reports with technical reasoning.
• Scrutinizing the claim documents and the information received from the insurers and the customers.
• Drafting and preparing the survey reports in Arabic and English of the assigned cases in fraud investigation, technical reports, and market value.
• Interacting with the Clients, Client’s Customers, Legal authorities (Insurance Authority, Police Stations, etc), garages & workshops, etc.
• Investigate, Evaluate, and Settle insurance claims.
• First point of contact with the insurer and the customer.
• Contact claimants' customers to obtain written statements and get additional information on questionable claims.
• Preparation of preliminary reports and detailed status reports on all aspects of claims.
• Delivering reports within the TAT and achieving the revenue targets.
• Support, Guide, and Train Motor Claims Surveyors and Back Officers in all loss adjusting and surveys process and requirements.
• Responsible to provide investigation surveys status to client relation officer to update the insurers.

Essential Qualifications Required (Education/Experience/Skills)

• University qualification: A bachelor’s degree / Diploma holder, Automotive or mechanical will be preferred.
• Licensed Loss Adjuster by the insurance Authority in UAE
• Customer service and automobile industry experience is required.
• Insurance related experience is required in UAE Market.
• Insurance qualification will be considered an asset.
• Must have valid UAE driving license.
• Excellent verbal and written communication skills, knowledge of Arabic (written and spoken)
• Proficient keyboard skills and computer literacy.

Competency

1. Motor Vehicle Damage Assessment: Strong ability to inspect and assess damage to vehicles (accident, theft, fire, flood, etc.) and determine the scope of loss.
2. Insurance Policy interpretation: Skilled in interpreting motor insurance policies, coverage limits, exclusions, and excess to determine claim validity.

Behavioral

1. Analytical Thinking: Able to assess complex situations, analyze evidence, and draw logical conclusions.
2. Time Management: Effectively manages multiple inspections and reports within given timelines, often under pressure.

Targets

• Achieving SLA and minimize TAT as per the company policy.
• Providing new Clients leads
• Achieving the targeted income and optimal production

Typical Working Conditions

Normal Working Hours 40 hours a week

Work may require occasional weekend and/or evening work.