Logistics Operations Manager

Expeditors; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A logistics company in Dubai seeks a Logistics Operations Manager to oversee large-scale projects, enhance customer relations, and lead a team. Candidates should have a relevant degree, extensive experience in logistics and project management, and relevant certifications. The position provides competitive benefits for full-time employees.

Benefits

Paid vacation

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Medical, prescription drug, dental & vision coverage

Educational assistance

Qualifications

• 5 years logistics/supply chain large-scale warehouse operations experience.
• 3 years in operations or project management.
• Industry certifications like Kaizen, Lean Six Sigma, or PMP preferred.

Responsibilities

• Enhance customer relationships to improve experience.
• Manage multiple large-scale projects simultaneously.
• Conduct post-implementation reviews.

Skills

Customer service skills

Project management

Logistics

Critical thinking

Stakeholder management

Education

Bachelor's degree in Supply Chain

Tools

SyteLine

Warehouse Management System

Job description

The Logistics Operations Manager is responsible for planning, executing, monitoring, controlling, and closing any assigned projects. They have an entrepreneurial mindset that allows them to think beyond basic technical skills and manage projects to keep them moving forward. They monitor programs/projects from initiation through delivery and interface with internal customers or department personnel. They organize project activities and interdepartmental meetings, ensuring communication facilitates completion on schedule. They may assign and monitor the work of technical personnel, providing support and interpretation of instructions or objectives.

Key Responsibilities

• Enhance customer relationships by identifying areas for improvement in the overall customer experience.
• Identify customer pain points, perform gap analysis, and recommend value‑added operational improvements and cost‑saving projects.
• Serve as the first point of contact to support customer queries/problems for daily operations.
• Gather requirements, deliverables, and timeframes from stakeholders.
• Plan activity and resources (i.e., define project scope/objectives and identify available resources).
• Create a clear and concise approach to execute the project and monitor its progress.
• Organize and motivate the project team.
• Set realistic deadlines and communicate them consistently to the team.
• Analyze and manage project risk throughout the duration of the project.
• Communicate key milestones to all key stakeholders.
• Lead project calls discussing progress, challenges, and ultimately facilitate decision‑making.
• Collaborate with other project managers or acting project managers to build consistency in all processes.
• Conduct post‑implementation reviews (i.e., evaluate performance against defined project goals) and report back to the Director of Program Management.
• Ensure all projects follow the proper project management life cycle and include proper documentation (e.g., project charters, project documentation for public consumption, technical documentation, end‑user documentation, document storage, and controls).
• Manage multiple large‑scale projects simultaneously.
• Stay up to date with the latest trends and advancements in project management, including emerging tools, techniques, and best practices, and proactively apply new knowledge to improve processes.

Qualifications

• Bachelor's degree with a specialization in Supply Chain related field or equivalent experience.
• 5 years logistics/supply chain large‑scale warehouse operations and projects or related experience.
• 3 years experience in operations management or project management.
• 3 years experience in owning stakeholder management and facilitation.
• Strong knowledge of large‑scale warehouse operations.
• Industry certifications such as Kaizen, Lean Six Sigma, Supply Chain, PMP are preferred.
• Excellent customer service skills including negotiation, proven ability to listen, comprehend, and communicate clearly and concisely to obtain positive results.
• Risk‑sensitive; recognizes when problems arise or are likely to arise.
• Critical thinking using logic, data, and qualitative reasoning.
• Strong facilitation skills.
• Ability to perform independently and achieve success in unstructured, rapidly evolving environments.
• Ability to develop, evaluate, recommend, and present best options.
• Ability to understand financials and develop budgets.
• Travel less than 10%.

Additional Information

Expeditors offers competitive benefits to all full‑time employees including:

• Paid vacation
• Holidays
• Flexible days
• Paid sick time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical, prescription drug, dental & vision coverage
• Paid parental leave (additional eligibility criteria)
• Employee Assistance Program (EAP)
• Training and personnel development program
• Educational assistance and reimbursement

All your information will be kept confidential according to EEO guidelines.

Remote Work: No

Employment Type: Fulltime

Key Skills

Shipping & Receiving, Forklift, Warehouse Management, Agriculture, SyteLine, Warehouse Experience, Warehouse Distribution Experience, High‑end Sales, OSHA, Warehouse Management System, Supervising Experience, Logistics

Experience: years

Vacancy: 1