Logistics Coordinator, Contract Logistics, Dubai

DSV - Global Transport and Logistics; Dubai; On-site; AED 80,000 - 100,000; Full time

Job summary

A leading logistics company in Dubai is seeking a Logistics Coordinator to manage customer enquiries, shipping, and documentation. The ideal candidate has over 5 years of experience in logistics and is proficient in managing customer relationships. We value communication skills and organizational abilities for this role. You'll work in a dynamic environment, contributing to the excellence of our logistics services.

Qualifications

• At least 5 years of experience in logistics, supply chain, or documentation coordination.
• Knowledge of shipping documentation and import/export regulations.
• Good organization skills and ability to escalate important issues.

Responsibilities

• Handle all incoming customer enquiries and keep the customer informed.
• Prepare, verify, and manage shipping and customs documentation.
• Coordinate transportation logistics and update stakeholders.

Skills

Logistics experience

Documentation coordination

Customer service

MS Office proficiency

Communication skills

Tools

Logistics management software

Job description

Overview

Job Req Number: 101382
Time Type: Full Time

DSV is truly a global player offering services worldwide and operating in more than 90 countries and over 75,000 employees. We thrive within an international network of partners and agents. Every day, we aim to open many opportunities for you to develop your career on an international scale, promoting Customers First, Best performance & True Collaboration – we are One DSV!

DSV Dubai is recruiting for a Logistics Coordinator. In this position you will be the first point of contact for the customers assigned to you. You take care of daily enquiries and inform your team leader in case of problems or major requests. You are responsible for all aspects of the customer relationship: inbound, outbound, complaint handling, documentation.

Responsibilities

• Handle all incoming customer enquiries and keep the customer informed
• Prepare, verify, and manage shipping and customs documentation for spare parts shipments
• Coordinate transportation logistics, including scheduling shipments and liaising with carriers and freight forwarders
• Ensure compliance with import/export regulations and company policies
• Track shipments and update stakeholders on delivery status
• Maintain accurate records of documentation and transportation activities
• Transportation and Documentation Reporting Topics
• Customer Support Backend, Assistance in preparing customer feedback reports for management review
• Mail & Courier Handling; Scheduling outgoing shipments and courier services & Maintaining logs of courier dispatches and deliveries

Qualifications & Characteristics

• At least 5 years of experience in logistics, supply chain, or documentation coordination, preferably in spare parts or OEM sectors
• Knowledge of shipping documentation and import/export regulations
• Proficiency in MS Office and logistics management software
• Self-managed, result driven & outgoing personality
• Customer minded, but able to make his/her customers commit to the agreements in place
• Good communicator, both towards internal departments as towards customers
• Good organization skills
• Not afraid to escalate in case of problems or important issues
• Can distinguish important issues from minor
• Ability to define requirements, analyse facts, and determine relevant solutions/actions to be taken
• Extrovert personality with strong relationship building capabilities
• Energetic & proactive

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.