Lobby Waitress

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain seeks a friendly Lobby Waitress in Dubai to provide exceptional service in the lobby area. Responsibilities include greeting guests, taking orders, serving food and beverages, and maintaining a clean dining area. Applicants should have excellent communication skills, a customer-focused mindset, and prior experience in the hospitality industry. This is a full-time position with various shifts including weekends.

Qualifications

• Minimum 1 year of experience in the same or similar role.
• Food handling certification may be required.
• Previous experience in food service or hospitality industry preferred.
• Flexibility to work various shifts including weekends and holidays.
• Basic English language proficiency; knowledge of Arabic or other languages is a plus.

Responsibilities

• Greet and welcome guests in a warm and professional manner.
• Take food and beverage orders accurately and efficiently.
• Serve meals, snacks, and beverages in the lobby area.
• Maintain cleanliness and organization of the lobby dining area.
• Respond promptly to guest inquiries and special requests.

Skills

Communication skills

Customer service orientation

Ability to multitask

Basic math skills

Food and beverage service techniques

Education

High school diploma or equivalent

Tools

Point-of-sale (POS) systems

Job description

We are seeking a friendly and customer-focused Lobby Waitress to join our team in Dubai United Arab Emirates. As a Lobby Waitress you will play a crucial role in providing exceptional service to our guests in the hotel lobby area ensuring their dining experience is memorable and satisfying.

• Greet and welcome guests in a warm and professional manner
• Take food and beverage orders accurately and efficiently
• Serve meals snacks and beverages in the lobby area
• Maintain cleanliness and organization of the lobby dining area
• Process payments and handle cash and credit card transactions
• Respond promptly to guest inquiries and special requests
• Collaborate with kitchen staff to ensure timely and accurate order fulfillment
• Adhere to food safety and hygiene standards
• Assist in setting up and breaking down lobby dining areas as needed
• Provide recommendations on menu items when asked
• Maintain knowledge of daily specials menu changes and promotions

Qualifications

• Excellent communication and interpersonal skills
• Strong customer service orientation with a friendly and empathetic demeanor
• Ability to work efficiently in a fast-paced environment
• Basic math skills for handling financial transactions
• Proficiency in multitasking and prioritizing tasks
• Knowledge of food and beverage service techniques
• Familiarity with point-of-sale (POS) systems
• High school diploma or equivalent
• Food handling certification (may be required)
• Previous experience in food service or hospitality industry preferred
• Physical stamina to stand for extended periods and carry trays of food and beverages
• Flexibility to work various shifts including weekends and holidays
• Basic English language proficiency; knowledge of Arabic or other languages is a plus

Additional Information

• Minimum 1 year of experience in the same or similar role
• Prior experience working with Opera or a related system
• Strong interpersonal and problem solving abilities
• Fluency in English; additional languages are a plus

Remote Work

No

Employment Type

Full-time