Lobby Lounge & Concept Store Manager

AccorHotel; Ras Al Khaimah; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading international hospitality brand in Ras al-Khaimah seeks a Lobby Lounge & Concept Store Manager. In this dual role, you will oversee operations of the vibrant Lobby Lounge and the curated Concept Store to ensure exceptional guest experiences. The ideal candidate will have at least 3 years' experience in hospitality or retail management, strong F&B service background, and a passion for fashion design. If you are looking to join an innovative team that values creativity and growth, this is the opportunity for you.

Benefits

Competitive package

Development opportunities

Qualifications

• Minimum 3 years of experience in hospitality or retail management, preferably in a lifestyle or luxury environment.
• Strong background in F&B service and/or boutique retail operations.
• Passion for fashion design and contemporary culture.
• Excellent leadership, communication, and guest relation skills.
• Fluent in English; additional languages (especially Arabic) are a plus.
• Creative mindset with a keen eye for detail, style, and presentation.

Responsibilities

• Oversee daily operations of the Lobby Lounge ensuring seamless service.
• Manage retail operations of the Concept Store including merchandising.
• Collaborate with culinary and mixology teams to maintain innovative menus.
• Recruit, train, and motivate team members for a culture of creativity.
• Analyze performance metrics and drive revenue growth through engagement.

Skills

Hospitality or retail management

F&B service

Boutique retail operations

Leadership skills

Communication skills

Guest relation skills

Fluency in English

Passion for fashion design

Job description

The Lobby Lounge & Concept Store Manager is a dual-role position responsible for leading the operations of the Lobby Loungea vibrant social hub that reflects SO/s avant-garde spiritand the Concept Store which showcases curated fashion art and lifestyle pieces. This role blends hospitality retail flair and creative storytelling ensuring both spaces deliver an exceptional guest experience aligned with the SO/ brand DNA.

Key Responsibilities

Lobby Lounge Operations

• Oversee daily operations of the Lobby Lounge ensuring seamless service and a stylish welcoming atmosphere.
• Lead the team in delivering exceptional guest experiences through personalized and intuitive service.
• Collaborate with the culinary and mixology teams to maintain innovative menus signature drinks and seasonal activations.
• Monitor guest satisfaction resolve issues efficiently and ensure brand standards are consistently met.

Concept Store Operations

• Manage the daily retail operations of the Concept Store ensuring visual merchandising stock management and sales performance align with brand expectations.
• Curate and showcase a selection of high‑end fashion design and lifestyle items that resonate with SO/s chic and contemporary aesthetic.
• Build strong relationships with retail partners and local designers to maintain fresh and exclusive product offerings.
• Train and inspire the team to provide elevated story‑driven retail service.

Leadership & Collaboration

• Recruit train and motivate team members for both areas ensuring a culture of creativity excellence and brand passion.
• Work closely with Marketing and Events to design cross‑promotions collaborations and pop‑up activations connecting the Lobby Lounge and Concept Store experiences.
• Analyze performance metrics implement improvement plans and drive revenue growth through innovative ideas and premium guest engagement.

Qualifications

• Minimum 3 years of experience in hospitality or retail management preferably in a lifestyle or luxury environment.
• Strong background in F&B service and/or boutique retail operations.
• Passion for fashion design and contemporary culture.
• Excellent leadership communication and guest relation skills.
• Fluent in English; additional languages (especially Arabic) are a plus.
• Creative mindset with a keen eye for detail style and presentation.

Additional Information

What awaits you...

• The opportunity to join an international and innovative and fast‑growing group committed not only to building new hotels but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.

Remote Work

No

Employment Type

Full‑time