Lobby Hostess

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Dubai is looking for a professional Lobby Hostess to create a welcoming atmosphere for guests. Responsibilities include greeting guests, coordinating arrivals, and maintaining lobby standards. Ideal candidates have prior experience in luxury hotels, strong interpersonal skills, and fluency in English. Full-time position with various shifts.

Qualifications

• 1+ years of experience in guest services or hospitality roles, preferably in luxury environments.
• Strong ability to anticipate guest needs and provide personalized assistance.
• Professional appearance and confidence in demeanor.

Responsibilities

• Greet and welcome guests, providing a warm reception.
• Coordinate with other staff to ensure smooth arrivals and departures.
• Maintain the lobby area and public spaces to a high standard.

Skills

Interpersonal skills

Customer service orientation

Organizational abilities

Multitasking abilities

Fluency in English

Knowledge of local attractions

Detail-oriented

Tools

Opera or related hotel management system

Job description

We are seeking a professional and friendly Lobby Hostess to join our team in Dubai United Arab Emirates. As the first point of contact for our guests you will play a crucial role in creating a welcoming atmosphere and ensuring a positive first impression of our hotel.

• Greet and welcome guests upon arrival providing a warm and professional reception
• Offer personalized assistance and information about hotel facilities services and local attractions
• Coordinate with front office concierge and bell staff to ensure smooth guest arrivals and departures
• Maintain the lobby area and public spaces in a clean organized and visually appealing condition
• Handle guest inquiries special requests and reservations efficiently and courteously
• Monitor guest satisfaction in the lobby area and address any concerns promptly
• Assist with VIP arrivals departures and special occasions
• Promote hotel services and experiences to enhance guest satisfaction and drive revenue
• Ensure compliance with health safety and hygiene standards in all public areas
• Collaborate with other departments to provide seamless guest experiences
• Stay informed about local events and attractions to provide up-to-date information to guests

Qualifications

• Previous experience in guest services concierge or hostess roles preferably in luxury hotels or resorts
• Excellent interpersonal and communication skills with a strong customer service orientation
• Ability to anticipate guest needs and provide personalized assistance
• Strong organizational and multitasking abilities
• Fluency in English; additional languages are highly advantageous
• Professional appearance and confident demeanor
• Knowledge of local attractions culture and amenities in Dubai and the surrounding areas
• Familiarity with hotel management systems
• Ability to handle high-pressure situations with grace and composure
• Detail-oriented with a keen eye for maintaining a pristine lobby environment
• Flexibility to work various shifts including weekends and holidays
• Collaborative team player with a positive attitude

Additional Information

• Minimum 1 year of experience in the same or similar role
• Prior experience working with Opera or a related system
• Strong interpersonal and problem solving abilities
• Fluency in English additional languages are a plus

Remote Work

No

Employment Type

Full-time