Lobby Ambassador - Conrad Abu Dhabi Etihad Towers

Hilton; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A global hospitality company is looking for a Lobby Ambassador Team Member in Abu Dhabi to engage with VIP guests throughout their experience. Responsibilities include managing the lobby, coordinating VIP services, and ensuring exceptional guest satisfaction. Ideal candidates should demonstrate strong communication skills, attention to detail, and a professional demeanor.

Qualifications

• Calm and organized with great attention to detail.
• Strong communication skills and a passion for guest service.
• Experience in guest relations in hospitality settings.

Responsibilities

• Engage with VIP guests and respond to their requests.
• Manage the Lobby Ambassador Desk.
• Coordinate with housekeeping for VIP room allocations.

Skills

Attention to detail

Excellent personal presentation

Exceptional guest service

Multi-tasking abilities

Problem-solving skills

Job description

A Lobby Ambassador Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out the Lobby Ambassador Team is always prepared to respond to VIP Guest requests at concierge during promotional activities and more.

What will I be doing

As a Lobby Ambassador Team Member you will serve on the Front Office Team which is the main connection between the Guest the hotel and the various hotel departments. A Lobby Ambassador Team Member truly influences the first impressions of our VIP Guests and therefore is responsible for performing the following tasks to the highest standards.

• Be hospitable
• Maintain the Conrad Brand Service Standards
• Smile and keep a smile in your voice
• Demonstrate positive body language
• Be aware of and take responsibility for your surroundings
• Open doors for Guests coming into or leaving an area
• Hold elevator doors for Guests
• Always allow Guests to proceed you and your fellow Team Memberswhen they are passing entering or exiting an area
• You are responsible for being visible in the lobby (and accessible to Guests)at all peak arrival and departure times
• Always remember that the first 5-10 minutes does the most to shape aGuests impression your hotel
• Make it a practice when appropriate to check other areas of the hotel or togo wherever in the hotel your presence can be of value to your Guests or yourfellow Team Members
• Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests
• Be responsible for special room assignments and suite occupancies
• Welcome and fulfill the check-in process of VIP Guests including serving as an escort to the Executive Lounge and VIP Guest room
• Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
• Manage the Lobby Ambassador Desk in the hotel lobby
• Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
• Maintain the inventory of Guest amenities
• Maintain current knowledge of hotel products services pricing and special promotional offers as well as daily VIP and special events

What are we looking for

Lobby Ambassador Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviors skills and values that follow:

• Calm efficient and organized with great attention to detail
• Excellent personal presentation and communication skills
• A passion for delivering exceptional levels of Guest service
• Ability to multi-task while maintaining a positive attitude
• Computer literate and able to navigate through Company systems
• Professional manner with an emphasis on hospitality and guest service
• Guest relations experience in the hotel leisure and/or entertainment sectors
• Proven ability to listen and respond to demanding Guest needs
• Conflict resolution experience
• Cash handling experience

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

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