Lobby Ambassador

Rotana Hotels; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A prestigious hotel chain in Ras al-Khaimah is seeking a Lobby Ambassador to provide exceptional service to guests, greeting them warmly and ensuring a pleasant experience. Candidates should have a diploma/degree in hospitality and previous Front Office experience. Fluency in English is essential, and knowledge of multiple languages is an advantage. This role emphasizes personalized service and satisfaction for all guests.

Qualifications

• Previous experiences in the Front Office Department within a hotel.
• Polite and sophisticated manner in dealing with guests.
• Excellent command of the English language, both spoken and written.

Responsibilities

• Receive and give a warm welcome to guests.
• Provide professional and courteous service.
• Use the Tablet Registration tool for guest check-in.

Skills

Customer Focus

Adaptability

Teamwork

Understanding the Job

Taking Responsibility

Recognizing Differences

Education

Diploma / Degree in Hospitality

Job description

Job Description

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Lobby Ambassador you are responsible to receive and give a warm welcome to our guests, providing an efficient and courteous approach at all times and your role will include key responsibilities such as-

• Offer consistently professional, friendly, warm and engaging service
• Be available for Guests at all times as a point of contact
• Actively represent all standards of the Arabian Cultural Connection program, and interact with guests using the coffee and dates station
• Plays vital part in the Rotana Service Distinction program, by welcoming guests upon arrival to the hotel main door, escorting guests to check-in point, attending to guests on queue, greeting guests on their way to breakfast and inquire about their satisfaction, and bidding farewell to departing guests at the hotel main door
• Use the Tablet Registration tool to register guests on queue while waiting for their turn to check-in at the Front Desk
• Extend personal service and attention to all Guests, with particular emphasis to Club Rotana, VIP Guests, and Rotana Rewards Guests
• Proactively meet arriving guests at the main entrance and once they exit their transportation
• Seeks out revenue opportunities such as taking restaurant reservations, sales leads etc.
• Maintains and promotes up to date knowledge of the hotel and local services and supply information and respond to Guest queries
• Deal promptly, efficiently and pleasantly with any queries
• Be aware of all special offers, promotions, and packages at the hotel to promote to guests

Skills

Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality with previous experiences in the Front Office Department within a hotel. You must deal in a polite and sophisticated manner and have an excellent command of the English language, both spoken and written. Multiple language ability is considered as additional advantage.

Knowledge & Competencies

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Customer Focus
• Adaptability
• Teamwork