Lobby Ambassador

Saadiyat Rotana Resort & Villas; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel in the UAE is seeking a Lobby Ambassador to warmly welcome guests and provide professional service at all times. The ideal candidate should have a diploma in hospitality, experience in hotel Front Office, and excellent communication skills. Be part of ensuring an exceptional guest experience through personal service. Knowledge of multiple languages is an advantage.

Qualifications

• Experience in the Front Office Department within a hotel.
• Excellent command of spoken and written English.
• Polite and sophisticated manner.

Responsibilities

• Receive and welcome guests warmly.
• Provide professional and courteous service.
• Represent the Arabian Cultural Connection program.
• Escorting guests to check-in and attending to their needs.
• Register guests efficiently using the Tablet Registration tool.

Skills

Customer service

Interpersonal skills

Polite communication

Multilingual ability

Education

Diploma/degree in hospitality

Job description

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Lobby Ambassador you are responsible to receive and give a warm welcome to our guests, providing an efficient and courteous approach at all times and your role will include key responsibilities such as:

• Offer consistently professional, friendly, warm and engaging service
• Be available for Guests at all times as a point of contact
• Actively represent all standards of the Arabian Cultural Connection program, and interact with guests using the coffee and dates station
• Plays vital part in the Rotana Service Distinction program, by welcoming guests upon arrival to the hotel main door, escorting guests to check-in point, attending to guests on queue, greeting guests on their way to breakfast and inquire about their satisfaction, and bidding farewell to departing guests at the hotel main door
• Use the Tablet Registration tool to register guests on queue while waiting for their turn to check-in at the Front Desk
• Extend personal service and attention to all Guests, with particular emphasis to Club Rotana, VIP Guests, and Rotana Rewards Guests
• Proactively meet arriving guests at the main entrance and once they exit their transportation
• Seeks out revenue opportunities such as taking restaurant reservations, sales leads etc.
• Maintains and promotes up to date knowledge of the hotel and local services and supply information and respond to Guest queries
• Deal promptly, efficiently and pleasantly with any queries
• Be aware of all special offers, promotions, and packages at the hotel to promote to guests

Skills

Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality with previous experiences in the Front Office Department within a hotel. You must deal in a polite and sophisticated manner and have an excellent command of the English language, both spoken and written. Multiple language ability is considered as additional advantage.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You have good interpersonal skills and be smart in appearance and well groomed, while possessing following additional competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Customer Focus
• Adaptability
• Teamwork