Live Casino Team Manager

ARRISE; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading gaming company in Ras Al Khaimah is seeking a management professional to provide leadership and coaching to dealers. The role involves ensuring high standards of service and supporting staff development. Candidates should have at least 1 year of related experience, good communication skills, and the ability to work in a fast-paced environment. Accommodation and other benefits are provided.

Benefits

Accommodation provided

Meal program

Transportation allowance

Qualifications

• At least 1 year of previous experience in a similar job.
• Advanced level of English (written and spoken).
• Ability to work in a fast-paced environment.

Responsibilities

• Provide coaching and mentoring to staff.
• Manage and support staff in line with Company’s Policies and Procedures.
• Promote effective team working through good communication.

Skills

Coaching and mentoring

Conflict Management

Time management

Communication

Leadership skills

Education

Academic qualification in Management

Tools

Office 365

Job description

About us

What makes ARRISE different? We’re more than a company—we’re a community of over 10,000 driven professionals, with offices across Gibraltar, Canada, India, Malta, Romania, Serbia, UAE and beyond. We partner with industry leaders like Pragmatic Play, delivering world-class gaming experiences to players everywhere. We don’t just build products—we build opportunities, invest in our people, and foster growth at every level.

Position scope

Provides management and leadership to the dealers, responsible to ensure that all current and new staff are properly assessed and that Company`s standards are kept at a high level. Holds coaching and mentoring 121s with the dealers. Assists in recruitment for dedicated teams. Absence management, disciplinary and grievance issues. Identifies individual dealer development needs and assists them in improving.

Responsibilities

• Provide coaching and mentoring to staff.
• Manage and support staff in line with Company’s Policies and Procedures, including supervision, absence management, disciplinary and grievance issues.
• Promote and support effective team working through good communication and regular team meetings.
• Identify individual and team learning and development needs and plan to meet these in conjunction with learning and development staff.
• Effectively identify and contribute to learning and development activities including meeting organizational targets.
• Ensure that all services are delivered within the framework core values and in line with the established Policies and Procedures and KPI’s.

Requirements

• At least 1 year of previous experience in a similar job.
• Academic qualification in Management is a plus.
• Previous experience in the iGaming industry or Live Casino is a plus.
• Very good PC skills (Office 365).
• Advanced level of English (written and spoken).
• Very good communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Very good time management.
• Conflict Management abilities.
• Leadership/mentoring skills.
• Availability to work shifts.

What We Offer

• Accommodation will be provided by the company;
• Meal program (One Meal per shift);
• Transportation allowance.

Join us in Ras Al Khaimah, a great place to grow your career while enjoying a relaxed and welcoming lifestyle!