Licensing Manager

General Commercial Gaming Regulatory Authority - GCGRA; United Arab Emirates; On-site; AED 150,000 - 200,000; Full time

Job summary

The General Commercial Gaming Regulatory Authority (GCGRA) in the United Arab Emirates seeks a Licensing Manager to oversee and manage licensing activities. This role involves managing applications, renewals, and ensuring compliance with regulatory standards.

The ideal candidate will have a Bachelor's degree in a relevant field and significant experience in licensing, preferably within the gaming or regulated sectors. Strong communication skills and attention to detail are essential for this managerial position.

Qualifications

• Significant experience in licensing, regulatory compliance, or account management.
• Experience in the gaming sector or highly regulated environments is preferred.
• Ability to manage complex casework and confidential information.

Responsibilities

• Manage licensing enquiry responses and tracking to resolution.
• Oversee the licensing process for applicants and licensees.
• Develop and maintain licensing policies and procedures.

Skills

Regulatory compliance

Communication skills

Attention to detail

Drafting reports

Risk assessment

Education

Bachelor’s degree in Business Administration, Public Administration, Finance, Criminology or related discipline

Job description

As Licensing Manager you will lead and manage licensing activities for the General Commercial Gaming Regulatory Authority (GCGRA) ensuring that applications, renewals, amendments and ongoing reviews are assessed in line with applicable laws, regulations, policies and regulatory standards. The GCGRA is the federal executive agency responsible for regulating and overseeing commercial gaming in the United Arab Emirates and aims to drive sustainable growth by cultivating world‑class commercial gaming operations and implementing efficient regulation grounded in integrity, innovation and responsible practices.

Responsibilities

• Manage licensing enquiry responses and tracking to resolution.
• Manage the end‑to‑end licensing process for applicants and licensees, including initial applications, renewals, variations, suspensions and revocations where applicable.
• Review and assess licensing submissions for completeness, accuracy and alignment with regulatory requirements.
• Coordinate with Suitability Investigations for information management.
• Develop, maintain and improve licensing policies, procedures, guidance, templates and service standards.
• Prepare clear, evidence‑based recommendations and reports for internal governance committees or senior decision‑makers.
• Liaise with internal teams, regulated entities, government bodies, law enforcement and other regulators where required.
• Provide timely guidance to applicants and licensees on licensing requirements, processes and regulatory expectations.
• Maintain accurate records, dashboards and management information to support oversight, reporting and audit readiness.
• Identify process improvement opportunities and contribute to a risk‑based, efficient and defensible licensing framework.
• Support the training, development and quality assurance of team members where relevant.
• Hold regular meetings with licensees for relationship management and updates.
• Support management of licensing portals and continuous enhancement for development.

Qualifications

• Bachelor’s degree in Business Administration, Public Administration, Finance, Criminology or a related discipline, or equivalent experience.
• Significant experience in licensing, regulatory compliance, account management, or a related regulatory function.
• Experience in the gaming sector or another highly regulated environment is strongly preferred.
• Strong understanding of regulatory frameworks, risk assessment, due diligence and administrative decision‑making.
• Experience drafting reports, policies, procedures and formal recommendations for senior stakeholders.
• Ability to manage complex casework, competing priorities and confidential information with sound judgment.
• Strong written and verbal communication skills, with the ability to explain complex regulatory matters clearly.
• High attention to detail and ability to make balanced, evidence‑based judgments.