Liaison and Compliance Manager

Jobs2Web; Sharjah; On-site; AED 150,000 - 210,000; Full time

Job summary

Jobs2Web is seeking an experienced Compliance Liaison for airport operations in Sharjah, UAE. The role focuses on ensuring adherence to government regulations, coordinating with authorities, and managing day-to-day operations to safeguard airline interests at the airport.

The candidate should have a bachelor’s degree in business admin or legal, 5 years of airport operations experience, and strong communication skills to liaise with Police, Immigration, Customs, DCA and SAA.

Qualifications

• Bachelor’s degree in business administration or legal field required.
• 5 years of airport operations experience preferred.
• Knowledge of IATA regulations, UAE authorities and airport contracts.

Responsibilities

• Liaise with government authorities (Police, Immigration, Customs) for operations and compliance.
• Resolve client issues via SAA website and escalate as needed.
• Identify operational problems and propose management solutions.

Skills

Communications

Education

Bachelor’s degree in business admin & legal

Job description

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Support Functions/Liaison and Compliance Department

Liaise with DCA, SAA, Agencies, Police, Immigration, Customs, Ministry of Environment, Municipality, Court through proper coordination and follow up with employees and customers to ensure proper compliance.

Key Responsibilities

• 1. Liaise with all Government authorities (Police, Immigration, Customs) for the different operations requirements of SAS through SLA procedures with the authorities for day to day operations to ensure compliance to all legal procedures.
• 2. Resolve and discuss issues/complaints from the clients (Airlines and Passengers) through SAA website to ensure all issues and complaints are managed through proper channel and escalated to the concerned Department for feedback.
• 3. Identify and troubleshoot problem areas in the operational movement to recommend solutions to the management for smooth operations.
• 4. Present the information on Customer issues to SAA and respond to the Management, Legal Department, and clients as per the requirement to ensure accurate information flow in the system.
• 5. To be point of contact for both internal and external agents, SAS operations and police authority, immigration, customs, SAA, DCA and customer enquiries within the airport environment relating to the ground handling immigration issues and special requests to ensure prompt customer service.
• 6. Support and handle all SAS management with any staff related issues such as staff imprisonment police liaison courts through alignment with HR Department for further actions to make sure that the case is closed at earliest.
• 7. Represent the company to participate in several meetings such as Local Facilitation Committee meeting organized by SAA and Security Committee meeting organized by DCA to make sure Departments are informed about any new rules amendments related to their work area to maintain and safeguard airlines commercial interest at the airport.
• 8. Support various department projects such as projects related to engineering projects involving approvals from the Government authorities such as Police DCA SAA to ensure alignment with current rules and regulations.
• 9. Prepare and Manage various Legal documents and Agreements such as Arabic letters related to RTA Abu Dhabi Police and Sharjah Police Sharjah Municipality Dubai Customs authority to ensure the agreements from the authority are approved by GM and informed to concerned Department.
• 10. Be aware of and adhere to the company Compliance policy Security policy and Health and Safety policy.

Qualifications

Bachelors Degree in Business Administration and Legal or equivalent experience

Experience

5 Years with excellent knowledge of principles and procedures governing airport operations by Sharjah Airport Authority. Familiar with current developments and trends in the field of Airport operations, Airport contracts and IATA regulations, Immigration authority and management, Valid UAE Driving License

Experience Continued

Skills

Communications Skills (listening, verbal, written)