Learning & Development Manager at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa

InterContinental Hotels Group; United Arab Emirates; On-site; AED 183,000 - 258,000; Full time

Job summary

A prestigious hotel group in the United Arab Emirates is seeking a Learning & Development Manager to enhance team capabilities and deliver memorable guest experiences. The ideal candidate has a Bachelor's degree, 3-5 years in Learning & Development within luxury hospitality, and excellent communication skills. Join a company committed to inclusivity and employee wellbeing.

Benefits

Competitive salary

Room discounts

Comprehensive training programs

Qualifications

• 3–5 years of experience in Learning & Development in luxury hotels.
• Proficient in English; additional languages are a plus.
• Passionate about learning and people development.

Responsibilities

• Create and evaluate learning and development plans.
• Conduct training needs analyses across departments.
• Support employee engagement initiatives.

Skills

Strong presentation skills

Facilitation and coaching skills

Excellent communication skills

Ability to work in a diverse team

Organizational skills

Education

Bachelor’s degree in Human Resources or related field

Tools

MS Office

Learning Management System (LMS)

Job description

We are a people‑powered business. So, we’re looking for a Learning & Development Manager who recognises that culture is key – with the drive to create an enabling and empowering environment that brings the best out of our team and delivers truly memorable experiences to our guests as a result.

A little taste of your day‑to‑day:

• Training & Development:
  • Assist in the creation, implementation, and evaluation of the annual learning and development plan.
  • Conduct training needs analysis across departments to identify learning priorities.
  • Design and deliver core programs, including orientation, brand/service standards, supervisory skills, and leadership development.
  • Support departmental trainers in maintaining consistent standards across all operational areas.
  • Coordinate and facilitate mandatory training programs such as Fire Life Safety, Health & Safety, and Food Hygiene.
• Performance & Talent Development:
  • Work closely with managers to identify high‑potential colleagues and create development pathways for succession planning.
  • Support performance review cycles by guiding leaders on setting goals and providing feedback.
  • Track and analyse training participation and effectiveness through evaluations and reports.
• Learning Administration:
  • Maintain accurate training records and ensure compliance with brand and local regulatory requirements.
  • Manage the Learning Management System (LMS) and ensure timely completion of assigned e‑learning modules.
  • Prepare monthly L&D reports and key performance indicators for management review.
• Employee Engagement:
  • Support initiatives that enhance employee engagement, motivation, and recognition.
  • Contribute to organising hotel events, cultural activities and team‑building programmes.
  • Act as a brand ambassador, promoting the resort’s values and service culture.

What we need from you

• Bachelor’s degree in Human Resources, Hospitality Management, or a related field.
• Minimum 3–5 years of experience in Learning & Development within luxury hotels or resorts.
• Strong presentation, facilitation and coaching skills.
• Excellent communication skills (verbal and written) in English; additional languages are an advantage.
• Proficiency in MS Office and familiarity with e‑learning or LMS platforms.
• Ability to work and live in a remote island environment with a positive and adaptable attitude.
• Passion for learning and people development.
• Strong interpersonal and leadership skills.
• High level of organisation, creativity and attention to detail.
• Culturally sensitive and able to work effectively in a diverse team.
• Committed to upholding brand and service excellence standards.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. We promote a culture of trust, support and acceptance – always welcoming different backgrounds, experiences and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. Through our MyWellbeing framework we are committed to supporting wellbeing in your health, lifestyle and workplace.

So, join us and you’ll become part of our ever‑growing global family.