Learning Associate

Q-Express Documents Transport - G25; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A delivery services company in Abu Dhabi is seeking a Learning Associate to coordinate training programs, facilitate sessions with team members, and manage training documentation. The ideal candidate will have strong communication skills and experience with Microsoft Office. The role requires the creation of training materials and the ability to track and report on training progress. Applicants should be willing to work in various areas based on training needs.

Qualifications

• Experience with written and verbal communication and presentation.
• Experience using Microsoft Office.

Responsibilities

• Coordinate and facilitate all training related programs.
• Track performance and implement performance improvement initiatives.
• Monitor adherence to all established training programs.
• Create training documents and utilize various software to design effective training content.
• Execute plans to close gaps in developmental needs.
• Partner with program managers to update training documents and implement process changes.
• Create internal dashboards to report training progress and KPIs.

Skills

Written and verbal communication

Presentation skills

Microsoft Office (Excel, Word, PowerPoint, Outlook)

Tools

Articulate 360

Photoshop

Video editing software

Job description

Overview

The Learning Associate works with their Country L&D manager, Operations Managers, Area Managers, Delivery Service Provider (DSP) Managers, Dispatchers, Drivers and Warehouse Associates to coordinate all training related activities for the site. The individual in this position will provide ground level training facilitation and administrative management. The Learning Associate will play an integral role in ensuring all operations compliance training for the sites is maintained, as well as ensuring all training documentation and daily expectations are accurate, completed, and up to date. The Learning Associate is assigned to the Learning Department and will manage specific responsibilities to that department.

Key Job Responsibilities

• Coordinate and facilitate all training related programs (up to but not limited to 50 members in a session)
• Track performance including learning curve and quality and implement appropriate performance improvement initiatives to support improved performance
• Monitor adherence to all established training programs to ensure standard work is achieved and implement new tactical and strategic projects
• Create training documents; utilize various software such as Articulate 360, Photoshop, video editing to design effective training content
• Execute plans to close gaps in the developmental needs for individuals and groups
• Partner with program managers and leadership teams to update training documents, implement process change and ensure site adoption of process changes
• Create internal dashboards and use them to report training progress and KPIs in daily and weekly leadership calls.

Basic Qualifications

• Experience with written and verbal communication and presentation
• Experience using Microsoft Office (Excel, Word, PowerPoint, Outlook)

Preferred Qualifications

• Experience managing multiple projects, prioritizing, planning, and managing time
• Previous experience as a trainer, prior training, teaching or presentation experience.
• Willingness to work in different areas as required by training needs

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