Lead Server

21c Museum Hotels; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A luxury dining establishment in Dubai is seeking an experienced Lead Server to oversee dining room operations and ensure exceptional customer service. The ideal candidate has 3-5 years of experience in high-end restaurant settings, strong leadership skills, and a commitment to creating memorable dining experiences. This role includes supervising the serving team, training new staff, and collaborating with the kitchen for optimal service. Flexibility with hours is required.

Qualifications

• 3-5 years of experience in high-end restaurant or hospitality settings.
• Previous leadership or supervisory experience in food service.
• Proven problem-solving and conflict resolution abilities.
• Current Food Safety Certification and Alcohol Service Certification.

Responsibilities

• Oversee dining room operations and ensure exceptional customer service.
• Supervise and coordinate activities of the serving team during shifts.
• Train and mentor new servers on service techniques and policies.
• Collaborate with kitchen staff for timely food preparation and delivery.

Skills

Excellent customer service skills

Strong leadership abilities

Effective communication skills in English

Problem-solving abilities

Familiarity with diverse cuisines

Education

High school diploma or equivalent

Bachelor's degree in Hospitality Management

Tools

POS systems

Restaurant management software

Job description

Company Description

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.

Job Description

We are seeking an experienced and professional Lead Server to join our upscale dining establishment in Dubai, United Arab Emirates. As a Lead Server, you will be responsible for overseeing the dining room operations, ensuring exceptional customer service, and leading a team of servers to deliver an outstanding dining experience.

• Supervise and coordinate the activities of the serving team during each shift
• Ensure compliance with food safety regulations and maintain high standards of cleanliness
• Train and mentor new servers, providing guidance on service techniques and restaurant policies
• Resolve customer complaints and address any issues that arise during service
• Collaborate with kitchen staff to ensure timely and accurate food preparation and delivery
• Manage reservations and seating arrangements to optimize dining room capacity
• Conduct pre-shift meetings to brief staff on daily specials, events, and any changes in procedures
• Assist in inventory management and placing orders for supplies as needed
• Maintain a thorough knowledge of menu items, specials, and wine pairings to make informed recommendations to guests
• Ensure adherence to UAE hospitality standards and cultural norms in guest interactions

Qualifications

• 3-5 years of experience in high-end restaurant or hospitality settings
• Previous leadership or supervisory experience in food service
• Excellent customer service skills with a focus on creating memorable dining experiences
• Strong leadership abilities and experience in team management
• Effective communication skills in English; knowledge of Arabic or other languages is a plus
• Proven problem-solving and conflict resolution abilities
• Proficiency in POS systems and restaurant management software
• High school diploma or equivalent (required); Bachelor's degree in Hospitality Management or related field (preferred)
• Current Food Safety Certification and Alcohol Service Certification
• In-depth knowledge of fine dining etiquette and service standards
• Familiarity with diverse cuisines and wine pairings
• Understanding of UAE hospitality industry standards and cultural sensitivity
• Ability to work flexible hours, including evenings, weekends, and holidays
• Physical stamina to stand for extended periods and lift up to 25 pounds