Lead Member Experience

MEFITPRO; Abu Dhabi; On-site; AED 78,000 - 134,000; Full time

Benefits offered by this job

Competitive salary

Paid holidays

Staff membership

Visa sponsorship

Insurance

Job summary

MEFITPRO in Abu Dhabi is seeking a Lead Client Specialist to lead our front-of-house team, ensuring a seamless member experience from arrival to departure. This hands-on leadership role focuses on execution, team support and consistency rather than office management.

Work closely with coaches, facilities and operations to uphold premium service standards, manage check-in and scheduling, support launches and community activations, and maintain presentation and communication with members.

Qualifications

• 2 years of supervisory experience in hospitality, fitness or wellness.
• Strong customer service mindset with leadership presence.
• Excellent communication and organisational skills.
• Fluent in English; Arabic a plus.
• Comfortable working early mornings, evenings and weekends.
• First Aid certification preferred or willingness to complete training.

Responsibilities

• Lead front desk and recovery floor delivering premium service daily.
• Coach and guide Client Specialists to uphold standards.
• Oversee daily FOH operations: member check-in, recovery scheduling, and inquiries.
• Coordinate handoffs between FOH, coaching, and facilities.
• Support launches, events, and community activations.
• Maintain presentation, organisation and member communication.

Skills

Leadership

Customer service

Communication

Organisation

English

Arabic (a plus)

Job description

A premium performance and recovery club combining high-performance training recovery suites and community under one roof. Our front-of-house team plays a critical role in delivering a seamless high-quality member experience every day.

The Role

As a Lead Client Specialist you ll be the on-floor leader of our front-of-house team setting the tone for service professionalism and member care. This is a hands‑on leadership role focused on execution team support and consistency rather than office-based management. Youll work closely with coaches facilities and operations to ensure members feel welcomed supported and looked after from arrival to departure. This role offers a clear pathway into broader responsibility for the right person.

Key Responsibilities

• Lead by example on the front desk and recovery floor delivering premium service daily
• Support train and guide Client Specialists to uphold service and brand standards
• Oversee daily FOH operations including:
• Member check‑in and support
• Recovery suite scheduling and coordination
• Basic sales and membership enquiries
• Ensure smooth handoffs between FOH coaching and facilities teams
• Support launches events and community activations
• Maintain high standards of presentation organisation and member communication

Requirements

• 2 years of supervisory experience in hospitality fitness or wellness
• Strong customer service mindset with natural leadership presence
• Excellent communication and organisation skills
• Fluent in English (Arabic a plus)
• Comfortable working early mornings evenings and weekends

Preferred

• Experience in premium hospitality or boutique fitness environments
• Basic sales or CRM system experience
• First Aid certification (or willingness to complete training)

Compensation & Benefits

• Competitive salary (AED ) plus performance incentives
• Paid holiday and access to facilities
• Progression opportunities as the business scales based on performance and readiness
• Complimentary staff membership including access to training classes and facilities outside of scheduled working hours

• Salary: AED
• Incentives
• Complimentary staff membership
• Visa Sponsorship
• Insurance Coverage
• Annual Paid Holidays and Flight Tickets.