Lead Customer Success Engineer

Procore Technologies; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology firm in Dubai is seeking a Customer Success Engineer to drive adoption of essential construction software. This role involves making data-driven recommendations, collaborating across teams, and enhancing customer engagement. Ideal candidates demonstrate strong communication skills, a passion for construction, and proven success in a similar role. Generous perks and development programs are offered to all employees.

Benefits

Generous paid time off

Healthcare coverage

Career enrichment programs

Qualifications

• Demonstrated success in Customer Success or Technical Pre-Sales.
• Passion for construction and technology.
• Outstanding presentation and communication skills.

Responsibilities

• Make data-driven recommendations to optimize Procore usage.
• Craft value-based presentations for clients.
• Collaborate with internal teams to develop best practices.

Skills

Customer success management

Technical aptitude

Presentation skills

Analytical skills

Communication skills

Job description

We’re looking for a Customer Success Engineer to drive the success of Procore’s Enterprise customers. You will succeed in this role when the customer succeeds in adopting and realising value from their investment in Procore. You will literally be helping improve the lives of our construction customers by connecting them on a global platform.

As a successful Lead Customer Success Engineer you’ll help organisations understand best practices around construction technology and solutions, and the many business benefits they can provide. You’ll work in a highly collaborative and driven environment that values openness, optimism, and ownership.

In this role, you’ll leverage your consultative-mindset and knowledge of the construction industry and the Procore software platform to provide clients with recommendations on how to maximise the value of their Procore technology. You’ll partner closely cross-functionally with Sales, PS, Support, Product and Marketing. Successful candidates are passionate about construction and technology.

This position will be based in our Dubai office. We're looking for someone to join us immediately.

What You’ll Do:

• Make data-driven recommendations to your customers on how they can optimise the value of Procore, based on customer analytics and industry best practices.
• Craft value-based presentations that address customer business problems and accelerate the adoption of the Procore platform
• Provide product roadmap and product release updates to your customers so that they can benefit from our leading-edge technology
• Provide the highest level of responsiveness and customer service and to your clients, through clear and effective communication
• Foster a positive team culture by supporting and mentoring your fellow Procorians
• Collaborate with all levels of the Procore organisation to develop best practices and drive Procore’s evolution as a market leader
• Develop a mastery of Procore’s products, professional services, and industry best practices
• Up to 50% travel to client sites (may include domestic and international), industry events, and other Procore offices

What we’re looking for:

• A passion for construction and technology
• Demonstrated success in a Customer Success, Professional Services, Technical Pre-Sales setting or in a role within the Construction Industry (Project Manager, Site Super, Project Finance Manager, Estimator or Project Engineer)
• Ability to leverage strong technical aptitude to master Procore’s product offerings, business model, services, and emerging technologies
• Outstanding presentation and communication skills both in-person and through virtual meetings, and in writing with internal and external stakeholders
• Strong analytical and problem-solving skills to synthesise relevant and impactful intelligence from ambiguous data
• Experience acting as a technology evangelist and promoter of modernising the Construction industry is a plus
• Understanding of the construction industry across different verticals (general contracting, subcontracting, real estate development, etc.) is a plus
• A positive energy source in a fast-paced, diverse, forward-looking environment.

Perks & Benefits

At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. We offer generous paid time off and healthcare coverage, as well as career enrichment and development programs.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a dynamic and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender, sex, national origin, civil status, family status, sexual orientation, religion, age, disability, race, traveler community, status as a protected veteran or any other classification protected by law.