Lead, Customer Experience & LLM Quality

تابي; United Arab Emirates; On-site; AED 180,000 - 240,000; Full time

Job summary

Tabby is seeking an LLM Agent to define and enforce how we handle ongoing customer interactions, ensuring every conversation aligns with our standards. You will shape coaching for Team Leaders and Operations Managers and own CSAT-driven improvements within a fast-moving, AI-focused support environment.

The role combines data-driven diagnosis, cross-team collaboration, and accountability for outcomes, with a focus on turning insights into training triggers and process changes that raise service

Qualifications

• 7+ years in CX, service, or sales coaching leadership.

Responsibilities

• Define what a good customer conversation looks like and keep it concise.
• Evaluate interactions for standard adherence and reasons for misses.
• Enable managers to apply standards with teams.
• Run coaching sessions to surface missed opportunities.
• Own CSAT diagnosis and drive improvements.

Skills

CX coaching

Data analysis

Stakeholder management

LLM/AI fluency

Change management

Performance metrics

Job description

Tabby is seeking an LLM Agent to define and enforce how we handle ongoing customer interactions, ensuring every conversation aligns with our standards. You will shape coaching for Team Leaders and Operations Managers and own CSAT-driven improvements within a fast-moving, AI-focused support environment.

The role combines data-driven diagnosis, cross-team collaboration, and accountability for outcomes, with a focus on turning insights into training triggers and process changes that raise service