KYC Operations Manager

United States Citigroup; Dubai; On-site; AED 250,000 - 380,000; Full time

Job summary

Citi in Dubai seeks an experienced KYC Operations Manager to provide leadership for AML monitoring, governance, and regulatory reporting with the Compliance and Control team.

The role focuses on developing and managing Citi's internal KYC program, overseeing onboarding, and delivering MIS insights to senior stakeholders. Strong people-management and banking experience are essential for success.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• Banking sector experience is mandatory.
• Strong leadership and people-management capabilities.

Responsibilities

• Manage and lead KYC operations, ensuring compliance with Citi policies and the KYC control environment.
• Program manage BAU Refresh process and scope future global migrations.
• Provide people-management and development responsibilities, ensuring team service-level standards are met.
• Liaise with Compliance and senior management in supported business units.
• Oversee new client onboarding and implement process improvements to onboarding experience.
• Provide MIS reporting to senior management and ensure timely delivery of targets.

Skills

KYC operations

AML monitoring

Leadership

People-management

Stakeholder liaison

MIS reporting

Onboarding process

Education

Bachelor’s degree

Job description

Are you looking for a career move that will put you at the heart of a global financial institution? Bring your skills to Citi’s KYC Operations Team. By joining Citi you’ll become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Overview

The KYC Operations Manager is an intermediate management‑level position responsible for providing full leadership and direction to a team of employees to deliver Anti‑Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control team. The overall objective is to ensure the development and management of a dedicated internal KYC program at Citi.

Responsibilities

• Manage and lead KYC operations, including executing processes in accordance with Citi compliance policies and overseeing the KYC control environment.
• Perform program management of the existing Business As Usual (BAU) Refresh process and scope future global migrations.
• Provide people‑management and development responsibilities, ensuring team service‑level standards are met.
• Liaise with the Compliance department and senior management in supported business units.
• Oversee new client onboarding and implement process enhancements to improve onboarding experience.
• Provide Management Information System (MIS) reporting to senior management and ensure delivery of targets within timelines set by BAU and Refresh Program.
• Monitor account refresh activity daily to meet regulatory document requirements.
• Perform quality reviews on new client and refresh cases, ensuring a high level of quality before finalization.
• Maintain a Book of Work for new system releases and enhancements to existing infrastructure.
• Operate with limited direct supervision, exercise independent judgment and autonomy, and act as SME to senior stakeholders and other team members.
• Manage teams, appropriately assess risk in business decisions, demonstrate consideration for the firm’s reputation, safeguard assets, drive compliance with applicable laws, rules and regulations, and apply sound ethical judgment.

Qualifications

• Minimum of 5‑8 years of job‑related work experience.
• Demonstrated strong people‑management and leadership capabilities.
• Mandatory prior experience within the banking sector.
• Bachelor’s degree or equivalent practical experience required.