KYC Operations Senior Analyst (UAE Nationals Only)

Citi; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Citi in Dubai seeks an AML‑KYC professional to join our Operations – Services team. The role focuses on reviewing client profiles, monitoring quality, and ensuring compliance with local regulations and Citi policies.

It offers exposure to regulatory changes and governance discussions within a high‑volume banking environment. The ideal candidate holds a Bachelor’s degree, with AML‑KYC certification preferred, and demonstrates strong communication, analytical, and multitasking abilities to deliver

Qualifications

• Bachelor's degree required or equivalent experience in banking/finance.
• Experience with AML-KYC processes and regulations.
• Strong communication and data analysis capabilities.
• Proven ability to oversee quality across high-volume processes.

Responsibilities

• Review client profiles and KYC records for compliance with Citi policies.
• Oversee transaction monitoring outputs and governance discussions.
• Validate policy updates and regulatory changes impact.
• Support process automation reviews while ensuring operational readiness.

Skills

MS Office

Excel

PowerPoint

Communication

Presentation

Multitasking

Attention to detail

Education

Bachelor's degree

AML-KYC certification

Tools

AML tools

Transaction monitoring tools

Regulatory reporting systems

Job description

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Job Description

Excited to grow your career?

We value our talented employees, and whenever possible, help to grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! We are looking for experienced talent interested in AML‑KYC space. AML is a key risk area for all banks and this role provides lots of learning related to AML guidelines, policies and procedures.

Responsibilities

• Review and approve client profile reviews completed by Makers, ensuring all customer information, supporting documentation, and KYC records comply with applicable local regulations, Citi policies, and KYC standards before case closure.
• Perform quality oversight of transaction monitoring activities, review MIS outputs for accuracy and completeness, and contribute to quality governance discussions to drive consistent application of standards.
• Validate and challenge the implementation of technology enhancements, policy updates, and regulatory changes by reviewing gap analyses, impact assessments, and stakeholder communications to ensure effective execution.
• Review and provide oversight on process automation initiatives and the implementation of new or revised policies, procedures, and controls, ensuring adherence to governance requirements and operational readiness.
• Conduct independent post‑execution quality reviews, data profiling assessments, remediation validations, and control effectiveness reviews to identify risks, ensure compliance, and drive sustainable corrective actions.
• Review capacity planning metrics, time‑and‑motion study outputs, and resource utilization analyses to ensure appropriate workload management and operational efficiency.
• Review and approve procedural documentation and updates, ensuring alignment with current regulatory requirements, Citi policies, and operational best practices.
• Validate and approve daily operational MIS and monthly management reports, ensuring accuracy, completeness, data integrity, and timely delivery to stakeholders.
• Identify quality, control, and process gaps through ongoing reviews and provide recommendations to enhance productivity, strengthen controls, and improve operational effectiveness.
• Act as a Subject Matter Expert (SME) and provide guidance, coaching, and constructive feedback to Makers and stakeholders on KYC requirements, quality expectations, and regulatory obligations.
• Ensure adherence to Citi's risk and control framework by appropriately escalating issues, validating corrective actions, maintaining strong compliance standards, and promoting accountability across the team.
• Exercise independent judgement when reviewing complex cases, ensuring risks are appropriately assessed, documented, and escalated in accordance with Citi policies and regulatory requirements.

Role Qualifications

• Strong written and oral communication skills – Ability to interact and facilitate across diverse audiences, including Senior Management.
• Ability to support and obtain buy‑in from others and lead by example of high performance.
• Relevant experience with similar responsibilities in a high volume, fast‑paced environment and industry systems and platforms.
• Excellent time management skills.
• Strong analytical and problem‑solving skills.
• Basic project participation experience.

Knowledge / Experience

• Experience contributing to a collaborative environment through knowledge sharing and mutual respect.
• Business experience in the Consumer and Commercial Banking industry and experience within a medium/large financial organization, including knowledge of banking products and different types of transactions and client‑facing procedures.
• Relevant work experience and understanding of global and local AML‑KYC regulations, associated risks of non‑compliance and changing dynamics, and knowledge of KYC processes throughout the client life cycle.
• Understanding of the inter‑dependencies of roles within KYC process and requirements for KYC Record successful completion across relevant client types.
• Experience with regulatory compliance, AML transaction/risk monitoring tools, and solving AML related issues.

Skills

• Proficient Microsoft Office user (i.e., Excel, PowerPoint) and ability to perform moderately complex queries.
• Excellent communication and presentation skills.
• Strong multitasking skills and attention to detail.

Education

Bachelor's degree/University degree. AML‑KYC related certification would be an advantage.

Job Family Group

Operations – Services

Job Family

Business KYC

Time Type

Full time

Most Relevant Skills

Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Equal Opportunity Employer Statement

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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