Khatwaty High School Graduates Programme - Emiratisation

Emirates Airlines - Other locations; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading airline company in Dubai is seeking ambitious UAE nationals for the Khatwaty programme, offering a structured career path in customer service across various sectors such as airport services, contact centre, and finance. Ideal candidates should have a high school certificate, strong customer service skills, and fluency in English. Attractive tax-free salary and unique travel benefits included.

Benefits

Attractive tax-free salary

Travel benefits including discounts on flights and hotels

Qualifications

• Hold a valid UAE passport and Khulasat Al Qaid.
• National service completion (for male candidates).
• Fluent in written and spoken English.
• Willing to wear uniform (frontline customer facing roles).

Responsibilities

• Deliver high-quality customer service during check-in, boarding, and baggage handling.
• Provide exceptional travel assistance services at the airport.
• Efficiently handle cargo and ensure safety and security compliance.
• Provide accurate information about products and services in the Contact Centre.

Skills

Excellent interpersonal skills

Customer service skills

Proficient in Microsoft Office

Fluency in English

Willing to work in shifts

Education

A levels or High school certificate

Job description

Job Purpose

Are you a driven and ambitious UAE national looking to make a mark in a world‑class organisation?

The Khatwaty programme is your gateway to a dynamic career across a range of customer service roles, equipping you with the skills and opportunities to lead teams and shape the future of one of the world’s most renowned brands.

Depending on your interview, we’ll match you with the perfect position and support your career growth. This is an exciting opportunity to be empowered to progress your career and be taught valuable skills by industry experts.

Why join the programme?

This tailored programme is designed to equip you with the essential tools to progress your career into supervisory roles. Whether in the airport, call centre, cargo, security or finance sectors, this programme offers you the chance to take your first step into a meaningful and impactful career.

Programme highlights

• Structured Career Path: Move from entry‑level positions to supervisory roles with clear, achievable milestones. You’ll have the opportunity to rise quickly, while gaining valuable professional and leadership experience.
• On‑the‑Job Training: Learn directly from industry experts through hands‑on experience and real‑time problem‑solving in high‑energy environments.
• Supervisory Skills Development: We will equip you with the critical skills you need to succeed, including team management, effective communication, decision‑making, and conflict resolution.
• National Pride & Global Impact: Represent the UAE on the global stage by being part of a team that welcomes millions of travellers from all over the world. Lead by example and contribute to the UAE’s vision of excellence.

What business areas can you join?

After your interview, you will be allocated to one of the following business areas:

• Emirates Airport Services: You will be responsible for delivering top‑notch customer service to our valued passengers during check‑in, boarding, and baggage handling. Your dedication to provide a high‑quality service experience will be integral to ensuring our customers have a seamless and enjoyable journey from start to finish.
• dnata Airport Services: You will be responsible for providing exceptional customer service to all passengers at check‑in, gates, transfer desk and special handling in alignment with dnata’s high service standards. Our Marhaba Services Agents go above and beyond to provide exceptional travel assistance services to our valued clients. Whether you are a VIP, Marhaba client, an unaccompanied minor, or a passenger with special needs, we are dedicated to ensuring that you receive the highest level of care and attention throughout your journey.
• SkyCargo: You will be responsible for the efficient and quality handling and/or processing of all cargo, courier, and mail within an assigned area of cargo warehouse/airside operations to achieve service delivery and efficiency targets whilst ensuring safety and security compliance.
• Group Security: You will carry out general and aviation security duties related to surveillance, guarding, escort and screening for Emirates Group in order to protect staff, property and the business against acts of unlawful interference. Perform aviation security functions including guarding, access control, search, inspection, surveillance screening and escort of aircraft, cargo, catering products of both airside and landside facilities e.g. cargo warehouse, engineering hangars.
• Contact Centre: You will have the important role of being the voice of Emirates, providing our valued customers with accurate and up‑to‑date information about our products and services. Your ability to deliver exceptional customer service will be crucial in ensuring that our customers feel valued and supported throughout their journey.
• Finance: You will rotate across various functions within Global Financial Services. This programme is designed to provide you with valuable exposure, develop key financial skills, and build a strong foundation for a successful career in Finance.

Qualification

• Hold a valid UAE passport and Khulasat Al Qaid
• National service completion (for male candidates)
• Fluent in written and spoken English
• Fluent in any other language is a plus
• A levels or High school certificate
• Excellent interpersonal and customer service skills
• Willing to work in a shift environment
• Willing to wear uniform (frontline customer facing roles)
• Proficient in PC based skills to operate Windows package (Microsoft Word/Excel/E‑mail)

What is the selection process?

• Step 1 – Apply. Submit your application and we’ll send you an email to confirm that we’ve received it.
• Step 2 – Review. Our Recruitment Team will review your application.
• Step 3 – Video Interview and Assessment. If you’re shortlisted for a role, we’ll send you a link to our on‑demand, interactive and gamified video interview assessment via HireVue.
• Step 4 – Final face‑to‑face interview.
• Step 5 – Offer. If successful, we’ll send you an offer of employment which will include the benefits package for your role.

Salary & benefits

Join us in Dubai and enjoy an attractive tax‑free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world.

Find out what it’s like to live and work in our fast‑paced, cosmopolitan home city in the Dubai Lifestyle section of our website emiratesgroupcareers.com