Key Account Manager - Service (Elevators & Escalators)

KONE; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global elevator and escalator company is seeking a Key Account Manager in Sharjah, UAE. The role involves developing customer relationships, ensuring satisfaction, and managing contracts. Candidates should have a Bachelor's Degree in engineering and a minimum of 5 years’ experience in sales or account management, preferably within the UAE market. The position offers a dynamic work environment focusing on collaboration and growth.

Qualifications

• Minimum 5 years’ experience in Complex Sales Process Management, Business Development, or Key Account Management.
• Proven track record in managing key accounts.
• Ability to interpret and analyze customer needs.

Responsibilities

• Develop customer relationships in your area.
• Ensure customer satisfaction and resolve complaints.
• Maintain customer and contact information.
• Accountable for leads, opportunities, orders, and contracts.

Skills

Customer relationship management

Sales development

Negotiation

Communication

Education

Bachelor's Degree preferably in engineering

Tools

CRM software

Job description

Certified as a Top Employer, KONEis dedicated to a better world of work and exhibits this through excellentpeople practices. We are committedto fostering a great work culture, inspiring the highest standards of quality and efficiency from the team,putting our people first,and creating a workplace that nurtures collaboration, diversity, growth, andwellbeing.

Our team in UAE is growing rapidly and we are looking for an energetic and enthusiastic Key Account Manager to be based in Sharjah, UAE tohandle Service Sales within Sharjah & Northern Emirates region, In this role, you will lead and develop mutually beneficial relationships between KONE and customers which are strategic or nationally / locally important. You will proactively identify solutions that add value to our strategic customers and major projects, building & maintaining strong relationships with existing customers to retain existing maintenance contracts and proactively generate more opportunities within and outside our current customer base.

This is a unique opportunity to join a team of professionals who thrive on driving offering and sales development strategies and sharing best practices. If you feel you have what it takes and can add significant value to this role and department, then apply for this exciting opportunity!

Proactively develop and create customer relationships in your area of responsibility

Ensures customer satisfaction and solves complaints with the rest of the KONE team

Document and maintain the customer and contact information

Accountable for leads, opportunities, orders, and contracts to meet the sales budget and pricing target, including proactively generating opportunities from outside the current customer base

Accountable for finding customer needs and matching KONE’s solution matching with those needs

Responsible for pricing using the approved tendering tools

Validate that the contents of the contract are in line with the negotiation process outcome

Maintain full information of opportunities, tasks, and visits, while keeping CRM up to date

Bachelor's Degree preferably in engineering

Minimum 5 years’ experience in one of the following : Complex Sales Process Management / Business Development / Key Account Management

Experience managing key accounts and major projects is a must

Experience within the same or similar industries working with developers, main contractors, and consultants

Ability to interpret and analyze customer needs

Passion for sales, with a proven track record and a strong customer focus

Futuristic approach and passionate about new technologies and digitalization

Excellent English communication, presentation, and negotiation skills

Candidates with experience in the market in the UAE will be given priority.

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