Ken Fix-It Technician

RAFFLES; Dubai; On-site; AED 70,000 - 90,000; Full time

Job summary

Raffles in Dubai is seeking a Ken Fix‑It Technician responsible for ensuring the maintenance of guestrooms complies with hotel quality and safety standards. You will execute preventive and corrective maintenance tasks, ensuring all equipment and systems are in excellent condition for guest satisfaction.

The ideal candidate has a diploma in a technical discipline and a minimum of 3 years' experience within a luxury hotel environment. Strong attention to detail and a proactive attitude is essential.

Qualifications

• 3 years’ experience in hotel engineering or facilities maintenance in luxury hotels.
• Good command of written and spoken English.
• Embrace luxury service and foster an inclusive environment.

Responsibilities

• Conduct scheduled preventive maintenance of guestrooms.
• Perform multi-skilled maintenance including plumbing and electrical tasks.
• Repair guest room systems and ensure compliance with safety procedures.
• Maintain accurate maintenance records and update work orders.

Skills

Preventive maintenance

Troubleshooting

HVAC

Electrical systems

Plumbing

Carpentry

Communication

Education

Diploma or Trade Certificate in Mechanical, Electrical, or related field

Job description

Company Description: Raffles Hotels & Resorts is a legendary brand steeped in history, offering luxury hospitality worldwide since 1887. Raffles Dubai is a 5‑star destination featuring Egyptian‑inspired architecture and impeccable service in the heart of Dubai’s business and shopping district.

Job Description

We invite you to join the world of luxury hospitality at Raffles Dubai as a Ken Fix‑It Technician responsible for preventive and corrective maintenance of guestrooms, ensuring all facilities, equipment and fixtures remain in excellent operating condition and meet hotel quality, safety, and brand standards.

Key Responsibilities

• Carry out scheduled Preventive Maintenance (PPM) of guestrooms in accordance with the approved maintenance programme.
• Perform multi‑skilled maintenance, including civil, electrical, plumbing, HVAC, carpentry, painting and minor furniture repairs.
• Repair tasks such as grouting, silicone replacement, paint touch‑ups, door hardware adjustments, plumbing fixture repairs, electrical troubleshooting, and Guest Room Management System device troubleshooting.
• Service and replace components for curtain systems, Fun Coil Units (FCU), filters, actuators, and perform chilled water condensation flushing.
• Inspect guestrooms during PPM, identify defects and coordinate corrective actions.
• Complete maintenance records accurately and update work orders upon completion.
• Ensure all tools, materials and spare parts are available before commencing work and maintain housekeeping quality.
• Report recurring defects, equipment failures or major repairs requiring specialist intervention.
• Comply with hotel health, safety, environmental and engineering procedures while maintaining a professional appearance in guest areas.
• Support other engineering team members and perform additional duties as assigned by the Engineering Manager.

Qualifications

• Diploma or Trade Certificate in Mechanical, Electrical, Air Conditioning, Building Maintenance or a related technical discipline.
• Minimum 3 years’ experience in hotel engineering or facilities maintenance, preferably within a luxury hotel environment.
• Good command of written and spoken English.
• Embrace the Raffles brand promise and commitment to luxury in all interactions.
• Foster an inclusive environment where every individual feels valued and respected.

Skills & Competencies

• Strong knowledge of guestroom preventive maintenance across civil, electrical, plumbing, HVAC and carpentry disciplines.
• Working knowledge of Guest Room Management Systems (GRMS) and hotel room equipment.
• Excellent troubleshooting and problem‑solving skills.
• Ability to work independently with minimal supervision.
• Strong attention to detail and commitment to quality workmanship.
• Good communication, teamwork and time‑management skills.
• Safety‑conscious with a proactive, guest‑focused attitude.