Junior Service Examiner

OTIS; Dubai; On-site; AED 70,000 - 90,000; Full time

Job summary

A leading elevator company in Dubai is seeking a skilled professional to perform service field activities including preventive maintenance and repairs. The ideal candidate has a minimum of 3 years experience in the elevator industry and strong troubleshooting skills. This role requires good communication and the ability to support junior colleagues. Join us in ensuring high service quality and safety standards.

Qualifications

• Minimum 3 years experience in elevator industry.
• Experience in troubleshooting major and minor repairs for elevator and escalator.

Responsibilities

• Perform preventive maintenance and repairs of assigned units according to route chart.
• Conduct inspections and fault finding to return equipment to service.
• Coordinate with Line Operators to ensure call backs are attended per service level agreements.
• Support junior colleagues with service operations.

Skills

Preventive maintenance

Troubleshooting

Communication skills

Education

Diploma or equivalent education

Job description

Role Overview

The role holder is responsible for carrying out service field activities (preventive maintenance call back attendance planned/un planned repair works modernization etc.) within the respective territory/route assigned. The role holder shall carry out his duties in accordance with the stipulated business policies and procedures.

Core Responsibilities

• Performs preventive maintenance cleaning and other contractual works of assigned units as per the route chart issued.
• Conducts adjustments and repairs (planned & unplanned) for Otis products within the assigned area with minimum assistance from the Team Lead - Mechanic.
• Attends to equipment call‑backs and conducts inspection and fault finding to return the equipment to service.
• Identifies and reports abnormalities (interior as well as exterior) missing components etc. through the maintenance process to highlight safety concerns, implement corrective actions and generate upselling opportunities.
• Co‑ordinates with Otis Line Operators to ensure call backs are attended as per the defined service level agreements.
• Completes timesheets log cards maintenance JHA OSA forms SVR sheets etc. associated with mechanical duties in timely manner.
• Conducts operations within the client site rules and regulations escalating potential conflicts with Otis safety guidelines.
• Ensures all service/maintenance operations are conducted within the OTIS safe working procedures WWJSSS requirement etc. and adequate personal protective equipment to minimize any safety concerns.
• Supports other junior colleagues with service/maintenance operations at the client sites acting as a buddy to help develop their skills further.
• Reports any accidents near misses potential hazards and unsafe conditions etc. that occur during work activity and impact the safety of the mechanics or end users to the Team Lead - Mechanic.

Qualifications

• Minimum 3 years experience in elevator industry
• Trouble shooting major and minor repair works for Elevator and Escalator.
• Diploma or equivalent education
• Good communication skills

Location

Otis L.L.C 37th floor The One Tower Sheikh Zayed Road Dubai United Arab Emirates

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Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability please contact us at

Required Experience: Junior IC