Junior IT Support/ IT Support Analyst

Aedas; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent architectural firm in Dubai is seeking a Helpdesk Support Technician to assist with IT support for PCs and peripherals. The role involves troubleshooting hardware and software issues, providing in-house and remote helpdesk assistance, and maintaining IT documentation. Candidates should hold a Bachelor’s degree and have at least 2 years of relevant experience. Offering attractive compensation and long-term career development opportunities.

Benefits

Attractive compensation and benefits package

Qualifications

• At least 2 years of experience in client support/helpdesk roles.
• Proficiency in PC setup and troubleshooting.
• Ability to work independently under pressure.

Responsibilities

• Perform installation, configuration, and maintenance of client PCs/laptops.
• Troubleshoot hardware/software issues.
• Provide both in-house and remote helpdesk support.

Skills

Client support in helpdesk roles

Proficiency in Microsoft Office/O365

Basic networking knowledge

Strong customer service skills

Communication skills

Education

Bachelor’s degree in Computer Science or related field

Job description

Responsibilities

• Perform installation, configuration, and maintenance of client PCs/laptops and related peripherals
• Setup and maintain collaboration tools, video conferencing systems, and meeting room facilities
• Troubleshoot hardware/software issues and support printing/scanning devices
• Provide both in-house and remote helpdesk support; track issues using a proper ticketing system
• Maintain housekeeping and documentation of IT inventory
• Assist in basic IT procurements and vendor coordination

Requirements

• Bachelor’s degree or other computer-related qualifications is required
• At least 2 years of experience in client support/helpdesk roles
• Proficiency in PC setup and troubleshooting, Microsoft Office/O365, email systems, and mobile device support
• Basic knowledge of networking (LAN/Wi-Fi, IP configuration, etc.)
• Strong customer service mindset with good communication skills
• A responsible team player, quick learner, and willing to take initiative
• Ability to work independently and under pressure to meet tight deadlines

We provide opportunities for long term career development with an expanding international practice. We offer attractive compensation and benefit package. Interested parties please send detailed CV, current & expected salary and availability by clicking Apply now.

Aedas is an Equal Opportunity Employer

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