ITSM Engineer: Optimize IT Service Delivery

BlackStone eIT; United Arab Emirates; On-site; AED 293,000 - 368,000; Full time

Job summary

A technology company in the United Arab Emirates is seeking an ITSM Engineer to enhance IT Service Management processes. The role includes designing and implementing ITSM frameworks, managing service workflows, and collaborating with various IT teams. Ideal candidates have a Bachelor's degree in Computer Science and over 3 years of experience in ITSM engineering. The position offers benefits such as paid time off, performance bonuses, and training opportunities.

Benefits

Paid Time Off

UAE Benefits

Performance Bonus

Training & Development

Qualifications

• 3+ years of experience in ITSM engineering or a similar role.
• Strong understanding of ITSM frameworks, particularly ITIL.
• Certifications in ITIL or other ITSM frameworks are a plus.

Responsibilities

• Design and implement ITSM processes and frameworks based on industry standards.
• Manage and optimize service requests, incident management, and change management workflows.
• Collaborate with cross‑functional teams to ensure effective service delivery.

Skills

Problem-solving

Communication

Analytical skills

Organizational skills

Education

Bachelor's degree in Computer Science or related field

Tools

ServiceNow

Jira

Job description

A technology company in the United Arab Emirates is seeking an ITSM Engineer to enhance IT Service Management processes. The role includes designing and implementing ITSM frameworks, managing service workflows, and collaborating with various IT teams. Ideal candidates have a Bachelor's degree in Computer Science and over 3 years of experience in ITSM engineering. The position offers benefits such as paid time off, performance bonuses, and training opportunities.